Sign Up on Virtual Help Centre

If you do not have an account on Virtual Help Centre then, you need to sign up to keep track of your inquiry tickets with various department help desks. This is necessary if you have send us inquiry with your personal email and that personal account is not registered with our Virtual Help Centre.

If you have opened ticket with student email then, you have to just https://apiit.atlassian.net/wiki/spaces/ITSM/pages/588841365 with your student email credential.

The steps below show you how to sign up;

Step 1 - Navigate to Virtual Help Centre Sign up page.

Step 2 - Fill in personal e-mail account and request for the sign up link (Send Link).

If you directly send email to any of our inquiry emails, it will be changed to a ticket and you will receive email notification with details of this ticket.

Step 1 - Go to Email Notification received in your inbox about the ticket opened, click on View & Reply Ticket.

Step 2 - Click Send Link after redirected to the Virtual Help Centre.

If you are not redirected to a sign up page then, click here - Sign Up - Virtual Help Centre

The link had been sent via e-mail.

Step 3 - An email will be sent to your mailbox. If you can’t find it, check your Spam/Junk mail folder.

Step 4 - Click Sign up to get redirected to the Virtual Help Centre sign up page.

Step 5 - Enter your Full name and Set your Password for the Virtual Help Centre account. Click Sign up.