Check and View All Tickets I Have Created

Students/Parents/Staff (reporters) want to follow up on their currently opened and previous (closed) ticket requests with respective functional unit/department of the University. The following steps show how-to access all their ticket requests and check on the status and follow up.

Step 1 - Go to Virtual Help Centre and Login with registered e-mail account credential.

From APSpace > More > Help Centre

Read this guide; https://apiit.atlassian.net/wiki/spaces/ITSM/pages/588841365

Step 2 - Click on the Requests button next to the profile icon on the top right of Virtual Help Centre page.

Step 3 - Select Created by me from the drop-down list.

Step 4 - You will get to see a list of tickets you have opened. By default Open requests sorting is selected.

Sorting & Filtering Your Ticket Request

In this page, you can search and view your requests using different sorting/filter.

Method 1 - Search the ticket ID or keywords from the search bar.

Method 2 - Sort tickets based on requests status (e.g. Open, Closed, or Any) and Department Help Desk specific (e.g. IT HELPDESK, INTERNSHIP, ACADEMIC ADMINISTRATION etc.).

Method 3 - Sort tickets based on your ticket involvement (e.g. Created by me, Where I am a participant.).

Method 4 - Sort tickets based on request type (e.g. Email request, Get IT help, Internship Enquiry etc.) and Help Desk specific (e.g. IT HELPDESK, INTERNSHIP, SCHEDULING AND TIMETABLING etc.).

Support

If you have any inquiries, please do not hesitate to contact our Virtual Help Centre and open a ticket. You can also visit Virtual Help Centre to search our Knowledge Base to find the answers you may need; FAQs, self-instructions, troubleshoot guides, tutorials etc.