IT Helpdesk
Services
How-to Articles
APCard
APFace
APKey
- APKey vs Webspace ID
- How APKey can benefit me?
- How to change APKey password?
- How to change APKey password from APSpace?
- How to reset/recover my APKey Password?
- How to reset/recover my APKey password? (Video)
- How to set my security Q&A for APKey?
- Troubleshooting: Unable to sign in to computer with new password
- Unable to sign in using APKey. (APKey troubleshooting)
- What if I don’t know my APKey?
- What is APKey?
- What is my APKey password?
- What is my APKey username?
- Where can I use the APKey to login?
- Your password must contain or the password policy for APKey
APRescue@APU - Remote Support
- APRescue - Client Quick Support
- APRescue - Client Quick Support (Smartphone)
- APRescue - Client Support via IT Helpdesk (Virtual Help Centre)
APSoftware
- How to get free 1 year student license for Tableau?
- MathWorks MATLAB
- MathWorks MATLAB Online
- UBS Software [Accounting, Payroll & Stock]
- Visual Studio Subscription @ APU
APSoftware - Restricted View
- ABB RobotStudio
- ANSYS 2021 R2 - Education Edition
- CMG - Reservoir Simulation
- Houdini
- IBM SPSS Amos v28.0
- IBM SPSS Statistics 26.0
- LabView 2020 Installation Guide (No account required)
- NetSim Academic v12.2
- SolidWorks Education Editon - 2019-2020
- SQL Accounting
- SQL Payroll
- ZBrush
APSpace
- AttendiX
- How to change the week in APSpace timetable page
- How to change Timezone on APSpace
- How to check timetable on APSpace?
- How to download Interim Transcript online?
- How to refresh or clear cache in the APSpace pages?
- How to Sign Attendance in Class?
- How to submit mid/end semester survey
CAS
- Information about integrating CAS with a website
- OpenID Connect With CAS User Guide
- User accounts login problem
- What is Central Authentication Service?
Enterprise Device Management @ APU
Exam Scheduling
- Exam Paper Submission Due Date vs Exception
- How to view next available exam date from exam paper scheduling system
Feedback System
FlexClassroom
- Connect to Classroom PTZ Camera
- Connect to FlexClassroom
- FlexClassroom@APU - About It
- FlexClassroom - Resource Accounts Mapping
- FlexClassroom - Schedule a meeting
Flywire @ APU
GIMS
- AWS CodeDeploy troubleshooting
- AWS Workspace Onboarding
- GPA/CGPA/Module Marks/Web Interim legend not appear or not tally
- How to access GIMS through WorkSpaces
- Restart WorkSpace (GIMS Hang)
iConsult
- How do I add free slot and unavailability slot in iConsult?
- How do I book a consultation hour with lecturer?
- How do I cancel my appointment?
- How do I cancel my open slot?
- How do I cancel the upcoming appointment?
- How do I get access to iConsult?
- How to contact student in iConsult?
- How to contact your lecturer in iConsult?
- What is iConsult?
Information Security @ APU
- 10 easy steps to clean your infected computer
- Manually Submit Messages to Microsoft for Analysis
- Phishing Awareness
- Update your Windows PC
JasperSoft
- Getting started with Jaspersoft
- Getting started with Jaspersoft for Monthly-Returns- How to Access Staff Personal Report
- How to access Student Survey in Jaspersoft?
- How to View and Download the Attendance Summary?
- OnBoard@APU (Wireless)
- How-To-Connect to OnBoard@APU - Student (Android)
- How-To-Connect to OnBoard@APU - Student ( iPhone / iPad / iPod )
- How-To-Connect to OnBoard@APU - Student ( MacOS )
- How-To-Connect to OnBoard@APU - Student (Windows)
- How-To-Manage Devices with OnBoard@APU - Student
- Onboard@APU Maintenance Page
- Visitor@APU - Voucher
Microsoft365@APU
- Microsoft Office Applications
- Install Office 365 Apps
- Office 365 Apps - Activate Product
- Office 365 Apps - Deactivate Office Apps
- Office 365 Apps - Registered Devices
- Office 365 Apps - Repairing Office 365 Apps
- Office 365 Apps - Update Office Apps
- Sign-In Office 365
- What happens to my Office365@APU including emails and office applications after I graduate?
- Microsoft OneDrive
- Microsoft Stream
- Microsoft Teams
- Changing recorded vidieo expiration dates from onedrive recording folder
- FAQ - Microsoft Teams
- Install Microsoft Teams
- Navigate around Microsoft Teams
- Sign-In Microsoft Teams
- Staff (MS Teams)
- Assign Participants Roles in MS Teams
- Dealing with slow/reduced Bandwidth when using Microsoft Teams
- How lecturer share Microsoft Teams code with the student from Moodle
- How to add guests in a team?
- How to get your students to join a meeting
- Microsoft Teams Meeting Recordings will be stored in Onedrive and Sharepoint after 7th July 2021.
- Workflow to conduct online class (e-learning)
- Outlook and Calendar
- Back up your email to Onedrive
- Can I access my email during the migration?
- Can I use my current mobile email apps? What mobile apps are supported?
- Email address has a sub-domain!
- How can I mark email and email sender as Not Junk in Outlook
- How to compose and send emails using Outlook 365
- How to organize your outlook email inbox efficiently
- How to stop Office 365 emails going to junk folder permanently
- How to update Outlook Address Book
- How to Use OneDrive to send attachments
- Outlook for Android will require Android 8.0 or above starting May 23, 2022
- Report Spam or Phishing Emails
- Resend an email message
- Why are certain user emails having bounce back or an error stating ‘Email Address does not exist’?
- Will I still be able to receive emails from/to username@apiit.edu.my and username@apu.edu.my?
Moodle
- Moodle (General)
- Cannot view any module folder or course materials under Dashboard
- Changing Moodle Notification Preferences
- How to add Team for a class-specific course (folder) in Moodle to Microsoft Teams?
- How to connect Moodle to office 365
- How to Open Moodle?
- Moodle Grader Messing Up Citation Formatting
- Turnitin Submission for Lecturer or Student Own or Self Academic Work
- Unable to find module(s)
- Unable to view course materials for one or more than one Module
- Moodle (Staff)
- Academic Integrity Statement
- Advanced grading: Rubric & Marking Guide
- Annotate and Grade Assignment
- An Overview of Assignments in Moodle
- Assessment Overview
- Assignment Feedback Files & Feedback comments
- Assignment – Individual
- Course completion
- Course participation
- Creating a Course Backup and Restoring File
- Enable activity completion
- Facilitating multiple markers
- Full-Time and Part-Time Masters Under the Same Folder
- Grade Assignment with Annotate PDF
- Grader Report - Hiding and releasing Grades / Feedback to Students
- Group Assignment Quickstart Guide
- Groups and Groupings:
- How do I allow a single student to continue their existing quiz (exam) attempt?
- How do I restrict access to items or activities to certain groups or students of the course?
- How to add a sections and duplicate resources in Moodle
- How to add Team for class specific course (folder) in Moodle to Microsoft Teams?
- How to change/increase assignment submission file size?
- How to change/increase upload file size of course material?
- How to Create a Course in Moodle?
- How to Create a Moodle Quiz: Step-by-Step Guide
- How to download Turnitin assignment with feedback comments
- How to embed video recording of sessions in Moodle?
- How to enrol students/Lecturer for module in Moodle
- Import contents from other courses
- Moodle Assignment vs. Turnitin Assignment
- Moodle gradebook
- Moodle OBE integration
- Moodle OBE integration guide for exporting the marks
- Offline Marking for Moodle Assignment Submissions
- Online alternative / virtual assessments (resit exam, redo in-course assessment and online referral exam) process flow and guidance
- Override for exam attempts for individual user and group
- Restore Deleted Activities & Courses in Moodle with the Recycle Bin
- Restrict access for activity, resource or section
- Setting up group assignments
- Set up a Moodle Marking Record
- The 15-Minute Guide for Teachers on Getting Started with Moodle
- Track activity completion
- Turnitin error: M14: 11 Your Session Has Expired. This paper is not available.
- Unable to access the Moodle page
- Why does my Turnitin Assignment show a ‘Read Only’ mode?
- Moodle (Students)
- Moodle (Technical)
Network@APU
OBE
- How to create a new module in OBE
- How to generate End Module Report from OBE
- How to login to OBE
- How to upload VE1 Course Version to OBE?
- Incourse Mark Finalisation for Marks Entry
- The Ultimate OBE System Guide
- Understanding the Home Page
Personal Counseling
Printers and Printing
- How to install printer driver on Linux
- How to install printer on macOS?
- How to install the latest printer driver on Microsoft Windows Operating System
RemoteLab@APU
Virtual Help Centre
- Agent FAQs
- Check and View All Tickets I Have Created
- How to open a ticket on Virtual Help Centre?
- I can't download attachment shared via Virtual Help Centre ticket
- Log in to Virtual Help Centre
- No Access to View Ticket
- Sign Up on Virtual Help Centre
- Ticket Status Meaning
- Virtual Help Centre Complete Guide
VirtualLab@APU .v2
- Connect to VirtualLab@APU v.2
- Install VMware Horizon Client for VirtualLab@APU .v2
- VirtualLab@APU
- VirtualLab@APU: FAQ
- VirtualLab@APU FAQ: General
- How do I save or transfer files from VirtualLab@APU?
- VirtualLab@APU: Desktop Collaboration
- VirtualLab@APU: OneDrive Sync on Demand
- VirtualLab@APU: vGPU support
- What is the difference between “Horizon Client” and “HTML Access” for VirtualLab@APU?
- What is the minimum bandwidth required to use VirtualLab@APU?
- VirtualLab@APU FAQ: Troubleshooting
- I am stuck in the login screen with “VMware SSO User” after connecting to VirtualLab@APU.
- I can’t install VMware Horizon Client, it says “Install Failed”.
- I don’t see any shared folder or network drive in VirtualLab@APU.
- I experience hang/frozen screen or Not Responding while using VirtualLab@APU.
- I get an error message “Error: Couldn’t connect to server” while connecting to VirtualLab@APU.
- I get an error message “Hmmm…. can’t reach this page” or similar messages while connecting to VirtualLab@APU.
- I get an error message “The SAM database on the Windows Server does not have a computer account for this workstation trust relationship.” after connecting to VirtualLab@APU.
- I get an error message “The View agent reports that this desktop is currently logging off a previous session. Please try again later.” while connecting to VirtualLab@APU.
- The VirtualLab@APU is slow with GPU related software (Adobe, Autodesk Maya and etc).
- VirtualLab@APU FAQ: General
- VirtualLab@APU: Release Notes
- Ansys Student 2020 Installation Guide
- ETIQA Medical Insurance App Guideline
- Free LabVIEW During the COVID 19 Pandemic
- Guide For Autodesk Education License
- How to access APLink?
- How to access SAP remotely?
- How to activate Azure for students starter?
- How to Book Meeting Room via Outlook
- How to cancel a meeting in Office 365?
- How To Check Exam Schedule
- How to clear the cache and cookies in a web browser?
- How to configure postfix relay to Office365 on Ubuntu
- How to download software / generate license from Microsoft Azure Dev Tools?
- How to Mail Merge Excel to PowerPoint
- How to open Incognito/Private window in a web browser?
- How to Perform A Call Transfer
- How to Protect PDF on Copying and Printing
- How to submit maintenance request Form?
- How to unsubscribe from broadcast messages?
- How to use async function in python
- How to view and approve workflow enquiries?
- How to View and Download the Lecturer Class Report?
- How Webspace password can be changed?
- How Webspace password can be reset?
- Insert links and anchors
- Installing Microsoft Software
- Login to Knowledge Base
- NetBeans IDE Installation Guide
- NI LabView 2020 Installation Guide – Free 6 months license
- NI LabView Installation Guide – Student Copy (1 Year License)
- Python 3 Installation Guide
- SAP GUI 7.50 Installation Guide (macOS)
- SAP GUI 7.50 Installation Guide (Windows)
- Toon Boom Student License Installation Guide
- Troubleshooting SAP GUI 7.50