How to reset/recover my APKey Password?

Important!

This feature is only available for the students. Please make sure that you are using the same device and the same browser while you are trying the reset your password. Open the reset password email from the same device.

Please ensure to fill your Security Question & Answer & Secondary Email or else this reset/recover will not work. How to set my security Q&A for APKey?

If you forgot your APKey password then, you must reset your password to access your account. You can follow the steps below or click the “Forgot password? How to reset/recover my APKey password? (Video)” to watch the video, to reset your APKey password.

Step 1 - Open this link in a separate tab and click Reset your password

Step 2- Enter you TPNumber (i.e tp012345) and click submit

Step 3 -Open your secondary e-mail inbox.

This email is not your primary student e-mail. You can not reset your password using your student e-mail. To reset password you must set your security question, answer and secondary e-mail, How to set my security Q&A for APKey?

Copy the reset Password link and open it in a new window of the browser.

Step 4 - Answer your security question and answer and click submit.

Step 5- Enter your new password. It is important to have strong password. Please make sure your password must contains:

At least one upper case English letter (i.e. A-Z)
At least one lower case English letter (i.e. a-z)
At least one digit (i.e. 0-9)
At least one special character (e.g. #?!@$%~()_{}-)
Minimum eight characters in length

IT Helpdesk

How to reset/recover my APKey Password?

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