How to open a ticket on Virtual Help Centre?

In order to open a ticket you need to first Log in to Virtual Help Center. Next, step you should do is search for your issue; FAQs, self-instructions, and guides using search feature on Virtual Help Centre homepage. If you did not find any solution then, you should open a ticket with respective functional unit/department.

Step 1 - Select the department/functional unit you want to enquire about your issue or request.

For example, we want to enquire about renewal of borrowed book from the library. We will select Library service desk.

Step 2 - Select the request type.

Please select the correct request type. Each request type is designed to help resolve your issue as soon as possible.

Step 3 - Enter all the required information for the selected request type.

Step 4 - Click Send.

You have successfully opened a ticket with Library - Virtual Help Centre, follow up and send messages about your issue using ticket. You will get a unique ticket ID for each ticket you have opened on Virtual Help Centre.

You will get a confirmation message with ticket ID in your email. You will receive all updates related to ticket in your email. Also you can check on the status and activity of your ticket opened from Requests page in Virtual Help Centre. You can reply to ticket via email but, we recommend to follow up/ message/reply to ticket via Virtual Help Centre.