APCard Online Top-Up

APCard Online Top-Up via APay allows you to easily add funds to your APCard account via a secure and seamless DuitNow online payment process. This innovative feature allows you to conveniently top up your accounts anytime, anywhere, directly from APSpace mobile app or web version instead of using the Kiosks. This feature is available either in the APSpace mobile app version 4.2.9 or above, or on the Web version. For mobile devices, please update the App on your device from the Google Play Store (Android) or Apple App Store  (IOS) to install this latest version. This guideline provides step-by-step instructions on how to complete the top-up transaction through APay, ensuring a smooth and efficient process to enhance your APCard balance.

• 24/7 Accessibility: Top up your account at your convenience, day or night.

• No More Queues: Avoid the hassle of queuing at kiosks by topping up online.

• Instant Processing: Enjoy immediate updates to your account balance.

• User-Friendly Interface: Our system is designed to be intuitive and easy to use.

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What is APCard online top-up?

APCard Online Top-Up is a convenient digital service that allows users to add funds to their APCard through APay, enabling seamless transactions without the need for physical top-ups at kiosk.

How to top up my APCard online?

Step 1- Head over to your APSpace app in your mobile device or visit the APSpace website using a web browser.

https://apspace.apu.edu.my/

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Step 2- Navigate to the APCard and click on Top Up

Step 3- Enter the top-up amount you wish to add, or select from the available options provided below

Step 4- Once amount key in, click on the Continue button to proceed.

Step 5- A location access prompt will appear. To proceed, select Continue allowing this site to access your location and then click Done.

Step 6- You are now on the APay page, select your preferred bank for the transaction and click the Proceed button to continue.

Step 7- You will be redirected to your bank page, where you will need to log in and proceed with the transaction.

Step 8- You will be redirected back to the APay page, where a successful payment message will be displayed. Click on Go Back to Merchant to be redirected to the APCard page

What should I do if I encounter “Location access denied by the user” error?

This error indicates a location permission issue. To resolve it, you need to allow your browser access to your location. This is a requirement from PayNet. Please follow the guidelines below based on your phone's operating system:

How to Allow Location Permission (iOS)?

• Open the Settings app on your iOS device.

• Scroll down and tap on Privacy.

• Tap on Location Services.

• Ensure that Location Services is turned on.

• Scroll down to find the browser you are using (e.g., Safari, Chrome).

• Tap on the browser name.

• Select While Using the App or Always to allow location access.

How to Allow Location Permission (Android)?

• Open the Settings app on your Android device.

• Tap on Location.

• Ensure that Location is turned on.

• Tap on App permissions or App access to location.

• Find the browser you are using (e.g., Chrome).

• Tap on the browser name.

• Select Allow only while using the app or Allow all the time to grant location access.

How long does it take for the online top-up to update on my APCard?

The balance may take up to 15 minutes to reflect on your APCard after a successful online top-up.

What is the meaning of “Not Synced”?

The "Not Synced" label indicates that your online top-up has not yet been updated on your physical APCard. Simply scan your physical APCard at any top-up kiosk or make a purchase at any outlet within APU to update the physical APCard balance.

What should I do for my first physical transaction after an online top-up?

During your first physical transaction after online top-up, please hold your APCard against the card reader a bit longer than usual until you hear a beep sound.

Can I use my physical APCard immediately after an online top-up?

Yes, you can use your APCard right away at any of our outlets once the updated balance shows on your APSpace. However, for parking, the balance works differently. You need to refer to "Available for Parking" balance. Please note that you need to scan your physical APCard at any kiosk or outlet after the online top-up to update the "Available for Parking" balance.

What is the “Available for Parking” balance?

The "Available for Parking" balance refers to the balance stored on your physical APCard. The parking system relies on this balance. Please scan your physical APCard at any kiosk or outlet after an online transaction to ensure the "Available for Parking" balance is updated.

Who can I contact for further assistance?

For further assistance, please reach out to our helpdesk APU Virtual Help Centre