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APRescue is also able to provide remote support on Smart Phones like Android and iOS. Below is the guide that will enable users to grant remote access to our support agents.

Connect a Remote Access

Step 1: Click on the APRescue Quick Support Link ( https://get.teamviewer.com/aprescue )

Step 2: The link will be redirected to your App Store ('Android - Google Play Store' & 'iOS - App Store'). Click on Install

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Step 3: Once the installation is completed, launch the installed application.

Step 4: Once you have launched the application, click on 'Agree & Continue' to accept the applications' EULA and DPA terms.

Step 5: Once you have agreed on the application's conditions, please share your ID with the support agent.

Step 6: Once the agent connects to your Smartphone, necessary permission needs to be granted as per the screenshots below.

• Click on Allow

• Click on Start Now (Please read the description properly before allowing access)

• Click on 'While using the app' (For Android users)

Disconnect a Remote Access

Once the support agent is completed their task or If you feel unsafe with the remote support. You can immediately disconnect the remote session.

Step 1: Click on the 'X' at the top right of the remote support application.

Step 2: Click on Close to end the remote session.

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