APRescue - Client Support via IT Helpdesk (Virtual Help Centre)

When you open a ticket with our IT Helpdesk, our IT Support Engineer team will assist you remotely depending on the system technical issue via APRescue@APU (TeamViewer). The IT Support Engineer will send you an invite to join the remote session to have access and control of your system for them to resolve your issue. Following are the steps to join the remote support session;

Instructions

Step 1 - Click on the remote session invite link you received in ticket reply from IT Helpdesk to join remote session and you will be redirected to download APRescue (TeamViewer).

Ticket view in Virtual Help Centre customer portal

Email Notification from IT Helpdesk - Virtual Help Centre

Step 2- Download APRescue (TeamViewer)

The APRescue will automatically start to download. If it does not then, click on try again or refresh the page.

OR

If you get options shown in the screenshot below, click on Download single-use TeamViewer

Step 3 - Double click on your installed APRescue (TeamViewer) and Join remote support session

Step 4 - Allow access to our IT Support Engineer

Support

In case of further inquiry, please open a ticket with the Virtual Help Centre. Alternatively, you may choose to access APSpace > More > Help Centre for further guidance and support. This guideline is designed for you to help you in the process of opening a ticket.