Availability of Services

This page is work in progress. Once completed, it should contains information of all licenses status and other services. Please contact @weilun.cheng@apu.edu.my for more information.

IBM SPSS Amos [Escalated]

Issue: The license for IBM SPSS Amos has recently been upgraded v30 with transitional support for v29 to allow user and lab deployment update. However, there are some licensing issue within IBM SPSS Amos software that prevented v29 users from obtaining license access.

Open

Implementation: We have temporarily downgraded IBM SPSS Amos license to v29 only. Users who have upgraded to v30 is advised to uninstall the version and install v29 version the same way as per KB guidelines: https://apiit.atlassian.net/wiki/spaces/ITSM/pages/2369651238

Remarks: Please refer to this IBM article for more information: Known Issue: DT144867

Last Updated: 6 February 2025

VirtualLab@APU [Under maintenance]

Issue: Users are reporting that they are unable to access to VirtualLab@APU via Omnissa Horizon (previously known as VMware Horizon).

Open

Alternatives: Please use the software required in the lab PC during lab availability hours. If software is not working in the lab PC, please write to assist@apu.edu.my.

Last Updated: 20 January 2025