This page aggregates common questions and troubleshooting steps related to issues in VirtualLab@APU. It will be updated as more questions or issues being highlighted.
General
- How do I save or transfer files from VirtualLab@APU?
- VirtualLab@APU: Desktop Collaboration
- VirtualLab@APU: OneDrive Sync on Demand
- VirtualLab@APU: vGPU support
- What is the difference between “Horizon Client” and “HTML Access” for VirtualLab@APU?
- What is the minimum bandwidth required to use VirtualLab@APU?
- Why am I getting "This desktop currently has no desktop sources available" when connecting to VirtualLab@APU?
Troubleshooting
- I am stuck in the login screen with “VMware SSO User” after connecting to VirtualLab@APU.
- I can’t install VMware Horizon Client, it says “Install Failed”.
- I don’t see any shared folder or network drive in VirtualLab@APU.
- I experience hang/frozen screen or Not Responding while using VirtualLab@APU.
- I get an error message “Error: Couldn’t connect to server” while connecting to VirtualLab@APU.
- I get an error message “Hmmm…. can’t reach this page” or similar messages while connecting to VirtualLab@APU.
- I get an error message “The SAM database on the Windows Server does not have a computer account for this workstation trust relationship.” after connecting to VirtualLab@APU.
- I get an error message “The View agent reports that this desktop is currently logging off a previous session. Please try again later.” while connecting to VirtualLab@APU.
- The VirtualLab@APU is slow with GPU related software (Adobe, Autodesk Maya and etc).