I experience hang/frozen screen or Not Responding while using VirtualLab@APU.

Owned by Former user (Deleted)
Last updated: Aug 23, 2023 by SAMA MOHAMED
1 min read

Please disconnect from the current session and connect to VirtualLab@APU again.

Horizon Client

Step 1 - Hover over the menu bar, click Options > Disconnect and Log Off.

Step 2 - Click OK to disconnect from virtual machine.

Step 3 - Click on Windows 10 to connect to VirtualLab@APU again.

HTML Access

Step 1 - Click on the tab at the left side.

Step 2 - Click Log Off.

Step 3 - Click OK to Log Off Desktop.

Step 4 - Click on Windows 10 to connect to VirtualLab@APU again.

Support

In case of further inquiry, please open a ticket with the Virtual Help Centre. Alternatively, you may choose to access APSpace > More > Help Centre for further guidance and support. This guideline is designed for you to help you in the process of opening a ticket.

 

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