Technology Lab Guidelines: Software Installation Requests

Overview

These guidelines provide users with the procedure for requesting the installation of approved software on computers in the Technology Lab at APU. Following these steps ensures efficient processing and management of software installation requests, maintaining the lab's operational integrity.

Who Should Follow These Guidelines?

These guidelines apply to all students, staff, and external parties who use the IT/Technology Lab facilities at APU.

Steps to Request Software Installation

1. Submission Timeline

• Submit your request at least 14 working days before you need the software installed. This gives us enough time to review, approve, and install the software.

2. Request Procedure

• Send your request to the helpdesk via email at assist@apu.edu.my.

• Use the subject line: “New Lab Software Installation Request: [Software Name].”

• In your email, include the following information:

  • Your name and contact details

  • Your school or course

  • A detailed description of the software, including the version number

  • The purpose of the software

  • Your preferred installation date

3. Approval Process

• Once we receive your request, the IT Lab management team will review it to ensure the software meets APU Malaysia’s standards and compatibility requirements.

• If we need more information or clarification, we will contact you within 5 working days.

4. Installation Process

• If your request is approved, our Technical Assistants (TAs) will schedule the software installation.

• We will notify you once the software has been installed.

5. Compliance and Accountability

• All software installations must comply with APU’s IT policies, including licensing agreements and usage guidelines.

• We will not process unauthorized software installations or requests submitted outside the specified timeframe.

6. Support and Assistance

• If you have any questions or need help with the software installation request process, contact the IT Lab Help Desk:

  • Email: assist@apu.edu.my

  • Visit: TechCentre during operating hours

By following these guidelines, you help us ensure that the IT Lab remains a high-functioning resource for all users.

Effective Date

These guidelines are effective as of 1st January 2018.

Thank you for your cooperation.