RemoteLab@APU (Splashtop)

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Last updated: Aug 22, 2023 by SAMA MOHAMED (Deactivated)
4 min read

RemoteLab@APU is a service that enable students and staff to connect to Technology Lab computers remotely from anywhere and anytime via popular web browsers. The users establish a secure HTTPS connection via the browser to a proxy server and then gets assigned a connection to a physical lab computer. This leverages on APU’s existing resources in the physical labs on campus.

RemoteLab@APU is powered by Splashtop Streamer.

Service Request

RemoteLab@APU is a limited resource and students who wish to use it would need to get approval by submitting a IT Helpdesk Support Request stating the purpose of use. Support request must include information about the subject/project that are carrying out, including the name of the lecturer/supervisor.

In case of further inquiry, please open a ticket with the Virtual Help Centre. Alternatively, you may choose to access APSpace > More > Help Centre for further guidance and support. This guideline is designed for you to help you in the process of opening a ticket.

How to accept an invitation, install and verify my computer.

Upon sending a request email, you will receive an invitation email in your Outlook.

Step 1 - Select “Accept the invitation from your administrator”. This will lead you to the Splashtop Log In page.

Step 2 - Click on “Single Sign-In Login”.

Step 3 - Enter your student email.

Check your Outlook for an authentication email from Splashtop.

Step 4 - An authentication email will be sent to your Outlook. Select “Authenticate this device”.

 

Step 5 - Once you’ve authenticated your device, select the “Business App” icon to begin installing.

Step 6 - Once done installing, select “single sign-on login”.

Step 7 - Login with your student email.

  • The initial login and system preparation can take 1 or 2 minutes before the system runs smoothly.

  • Once you have completed your work, please ensure to log-off the session so other students are able to use.

How To Connect

Once you’re logged in, you should be able to view all computers that are accessible. Double click on the computer to connect.

Step 1 - Select a computer. Make sure to select a computer that is unoccupied.

Step 2 - Login.

You’re now logged in and good to go!

To disconnect, select the disconnect icon located at the top left of the taskbar.

How to know which computer is in use or free.

A computer is vacant when there is a green circle around the computer icon.

 

FAQs

Question

Answer

Question

Answer

Will my PC get disconnected?

If your PC is in idle mode, it will automatically restart in 30 minutes.

Am I allowed to save my work on the computer?

Students are not allowed to save their work on the computer. As we will be leveraging the LAB Computers, any files saved on the computer will be automatically deleted upon a restart. Thus we recommend to save your files on OneDrive which is provided to you by Office365APU.

Can I connect to multiple computers at once?

No, students are not able to multiple computers at once.

Is this service available at anytime?

The service will be available 24/7. However there is limited desktops available at the moment and connections will be assigned based on First-In First-Out.

Can other students view my files or connect to my session?

Other students are not able to see your work or desktop when connected to RemoteLab@APU. Each student will be connected to their own profile on a particular assigned machine.

Support

 

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