How to Update/Change Your Password

To keep your account secure and meet the password policy, please follow these instructions:

A. Access the Password Change Page

1. Open your web browser and visit:
   My Sign-Ins

2. If the above link doesn’t work, copy and paste it into your browser’s address bar.

3. Enter your APKey credentials (username and current password) if you have not yet logon.

4. Complete any Multi-Factor Authentication (MFA) steps if prompted.
   
   

   Open

   

   Note: The screen may not display “Current password” .

    

5. Review and follow the password requirements as per https://apiit.atlassian.net/wiki/x/XoAalw which includes:

   • At least 12 characters in length.

   • Include uppercase letters, lowercase letters, numbers, and special characters.

   • Do not use personal information, common words, or easily guessable patterns.

6. Enter your new password in the required field and confirm it by re-entering it or select Submit. Your password will be changed and you'll be asked to sign in to your APKey account again.

B. Test Your New Password

1. Log out of your account.

2. Log out of your operating system but do not restart.

3. Log back in to your operating system (E.g: Microsoft Windows 10 ) using your newly set password to ensure everything works correctly.

Need Help?

• If you encounter any issues or errors during the password change process, please reach out to the IT Service Desk at assist@apu.edu.my for assistance.

• For more information on our New Password and Authentication Policy, visit:
  New Password and Authentication Policy

Remember: A strong password is critical to protect both your personal data and organizational resources. Thank you for taking the time to update your password and enhance our collective security.