I get an error message “Error: Couldn’t connect to server” while connecting to VirtualLab@APU.

Please ensure you established VPN connection to VPN@APU before trying to connect to VirtualLab@APU.

Ensure the Network status in VPN Connect shows Established – 1 and Status – Connected.

Student and Staff uses different VPN profile to connect to VPN@APU.
Follow the respective article to get the correct profile: staff guide, student guide

Support

In case of further inquiry, please open a ticket with the Virtual Help Centre. Alternatively, you may choose to access APSpace > More > Help Centre for further guidance and support. This guideline is designed for you to help you in the process of opening a ticket.