I can't download attachment shared via Virtual Help Centre ticket

The reason you can’t download attachment shared by staff via Help Centre ticket because you are not logged in to Help Centre. Follow the steps below to troubleshoot this issue.

Please use your student/staff email, when you open a ticket with Virtual Help Centre or send enquiry email to any department of the university.

Check the email account used to open a ticket with respective department on Help Centre

[ 1 If ticket opened from student/staff account; ] [ 2 Video Guide ] [ 3 If ticket opened from personal email account; ]

1 If ticket opened from student/staff account;
2 Video Guide
3 If ticket opened from personal email account;

If ticket opened from student/staff account;

Step 1 - Log in to Virtual Help Centre with your student/staff credential.

Step 2 - After you have logged in to Virtual Help Centre then, click Request button on top-right of the page.

You will now proceed to Requests page, this page shows all the tickets you have opened with different department on Virtual Help Centre.

Step 3 - Click on the ticket where attachment was shared with you.

Step 4 - Find the attachment shared with you in the ticket thread and left-click on the attachment.

Step 5 - You will get a preview of the attachment, click on top-right to download the attachment on your device.

Video Guide

If ticket opened from personal email account;

The steps below is for user who opened ticket with personal email account on Virtual Help Centre for first time.

Step 1 - Go to Virtual Help Centre.

Step 2 - Click Log in.

Step 3 - Click Sign up.

Step 4 - Enter your personal email account used to open ticket and click Send link.

We will send you a private link to sign up to your email account inbox. After clicking on Send link, check your email account inbox for an email from Virtual Help Centre.

Step 5 - Check your email account inbox for complete sign up link to VIrtual Help Centre.

Step 6 - Complete Sign up.

Step 7 - You will be logged in to your new signed up account on Virtual Help Centre. Click Request button on top-right of the page.

You will now proceed to Requests page, this page shows all the tickets you have opened with different department on Virtual Help Centre.

Step 9 - Click on the ticket where attachment was shared with you and download the attachment.

Step 10 - Find the attachment shared with you in the ticket thread and left-click on the attachment.

Step 11 - You will get a preview of the attachment, click on top-right to download the attachment on your device.