Cleanup old Adobe installations

This article is only meant for users who have used old version, un-licensed, or non-supported versions of Adobe Creative Cloud.

Adobe Creative Cloud licensing can be tricky and creates conflicts when old version of Adobe exists in your machine. It is required to do a proper removal of all Adobe products before installing the Adobe Creative Cloud provided by APU.

Step 1: Download the Adobe Creative Cloud Cleaner tool.

• Mac OS → HERE

• Windows → HERE

Open

Step 2: Launch the application as 'Run as Administrator'

Open

Step 3: Enter letter E for English and enter → Enter letter Y to agree to the terms and conditions and enter. Once you have entered you will see a similar screen as below

Step 4: Select All (Number 1) and enter to remove all Adobe related products from your computer.

Step 5: Select Clean All (Number 9, as per the screenshot. Might vary for you) and enter

Step 6: Select Y and enter to confirm the removal.

Step 7: Once the uninstall process is completed with the message 'Adobe Creative Cloud Cleaner Tool completed Successfully', press Enter

Step 8: Install Adobe following the steps above.