RemoteLab@APU is a service that enables students and staff to connect to Technology Lab computers remotely from anywhere and anytime via popular web browsers. The users establish a secure HTTPS connection via the browser to a proxy server and then gets assigned a connection to a physical lab computer. This leverages on APU’s existing resources in the physical labs on campus.
RemoteLab@APU is a limited resource and students who wish to use it would need to get approval by submitting a Support Ticket stating the purpose of use.
RemoteLab@APU is powered by Apache Guacamole. Apache Guacamole is a client-less remote desktop gateway. It supports standard protocols like VNC, RDP, and SSH.
Supports macOS (VNC) & Windows (RDP) Platform
Remote into phyiscal lab computer to optimize resources
Leverage physical computer resources like GPU,CPU & RAM remotely.
Service is accessible via secure HTTPS (Browser) connection
This guideline will help you to connect to RemoteLab@APU
This error has two possibilities. Which is as below:
All desktops are currently in use, and the server is waiting to assign an available desktop to you.
The server is having an issue to establish a connection with the client.
OR
Solution: Please try to use the service in a later time of the day, However it if still persist, the system administrator would need to look into it case by case. Thus please submit a support ticket and we will look into it.
Solution: The service will be available 24/7. However there is limited desktops available at the moment and connections will be assigned based on First-In First-Out.
Solution: As we will be leveraging the LAB Computers, any files saved on the computer will be automatically deleted upon a restart. Thus we recommend to save your files on OneDrive which is provided to you by Microsoft 365@APU.
Solution: Other students are not able to see your work or desktop when connected to RemoteLab@APU. Each student will be connected to their own profile on a particular assigned machine.
Solution: Click on RECONNECT few times till the system redirects you to your active session.
This issue happens when you try to refresh your webpage or connect to the remotelab@APU again while having an active session. every student is only entitled to have 1 connection at a time.
If you have any inquiries, please do not hesitate to contact our Helpdesk Centre by opening a ticket with the Virtual Help Centre. Alternatively, you may choose to access APSpace > More > Help Centre for further guidance and support. Not sure how to open a ticket? Please follow this guideline.