APRescue is also able to provide remote support on Smart Phones like Android and iOS. Below is the guide that will enable users to grant remote access to our support agents.
Please note that, By providing the ID. The Support Agent will be able to see all your smartphones content. It is recommended and vital to close any confident documents before providing remote access to the support agent.
If you feel unsafe or think the support agent is doing something that is not meant to be done, please close/cancel the TeamViewer Quick Support Application immediately.
The process is the same for iOS devices as well.
Connect a Remote Access
Step 1: Click on the APRescue Quick Support Link ( https://get.teamviewer.com/aprescue )
Step 2: The link will be redirected to your App Store ('Android - Google Play Store' & 'iOS - App Store'). Click on Install
Step 3: Once the installation is completed, launch the installed application.
Step 4: Once you have launched the application, click on 'Agree & Continue' to accept the applications' EULA and DPA terms.
Step 5: Once you have agreed on the application's conditions, please share your ID with the support agent.
Step 5: Once the agent connects to your Smartphone, necessary permission needs to be granted as per the screenshots below.
Click on Allow
Click on Start Now (Please read the description properly before allowing access)
Click on 'While using the app' (For Android users)
Disconnect a Remote Access
Once the support agent is completed their task or If you feel unsafe with the remote support. You can immediately disconnect the remote session.
Step 1: Click on the 'X' at the top right of the remote support application.
Step 2: Click on Close to end the remote session.
Support
If you have any questions, visit our Virtual Help Centre and search our Knowledge Base to find the answers you may need; FAQs, self-instructions, troubleshoot guides, tutorials etc.
Should you have any inquiries, please do not hesitate to contact our Helpdesk Centre at 03-8992 5050 during operating hours or you may log a help-desk request by sending an email to assist@apu.edu.my from your Office365@APU email.