These are circumstances that have prevented you either from demonstrating or acquiring, the skills, knowledge, or competencies associated with a particular module(s). These could be defined as either:
Unforeseeable e.g. you suffered a broken arm just prior to an examination and could not write, or
Unpreventable e.g. you did everything in your power to ensure the safety of your work, by keeping back up discs, but a house fire destroyed everything. A claim form should be completed by any student affected by extenuating circumstances.
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