Due to compatibility with current OS, some of GIMS features might have issue to working properly. One of the repetitive issues is, that the report is not working and cause the whole GIMS application to freeze. Please follow the below steps to resolve the issue:
Step 1 - Force close all GIMS-related process using Task Manager; right-click on the Workspace taskbar > Task Manager > Select GIMS > End Task. Repeat for Report Background Engine and other GIMS if you open more than 1
...
Step 2 - Login to GIMS again and run an alternative report to trigger the Report Background Engine. Here shown, we run one of the Academic Report
...
Step 3 - Close the Academic Report, leave the Reports Background Engine
...
Step 4 - Run the Moderation Report
...
Step 5 - Might need to try with other report if Academic Report is also not working. Other report that might always works is Print Student Result in Student Data
| Info |
|---|
Do let us know if error is still occurred and we will assist accordinglyIn case of further inquiry, please open a ticket with the Virtual Help Centre. Alternatively, you may choose to access APSpace > More > Help Centre for further guidance and support. This guideline is designed for you to help you in the process of opening a ticket. |