Versions Compared

Old Version 20

changes.mady.by.user Ian Coushanga Deekirike Jayamaha Mudalige

Saved on

compared with

New Version 21

changes.mady.by.user SAMA MOHAMED

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Enterprise Device Management @ APU (EDM@APU) aims to deliver a seamless and secure experience to the staff with the latest state-of-the-art cloud services. This new system offers effortless services which can be utilized to complete daily tasks. Your new device comes with several organizational policies and applications right out of the box. All the devices connected to the system will be connected to a management system. EDM@APU is powered with the help of a number of Microsoft technologies such as Microsoft Auto-pilot, Microsoft Intune & Microsoft Enterprise Mobility + Security.

...

Key Features

Expand
title1. Effortless Sign-In Experience

The user assigned to the device by the administrator will be automatically signed in to all of the Microsoft 365 Applications, services websites such as Microsoft 365 Apps, http://portal.azure.com and http://office.com **. The only time the user is required to use the credentials is when logging into their device.

** the auto-sign in feature for websites will only work on Microsoft Chromium Edge only

...

Expand
title7. Other Features

  • Microsoft Office Pro Plus activation

  • Windows Enterprise Activation

  • The new search feature allows you to find information and contact your colleagues using the search bar in the taskbar. You can simply type your colleague's name and contact them and even find more organizational information about them.

...

How do I Enroll myself on EDM@APU?

Devices After June 2021 - EDM@APU enrollments will be automatically enabled for devices loaned/check-in after June 2021.

Devices before June 2021 and would like to enjoy the EDM@APU services. Appointments will be scheduled based on request. Below are the steps to take note of during the EDM@APU device transition.

...

Expand
titleClick here to know more details of the EDM@APU device transition steps

Step 1: To upgrade your device to EDM@APU, email assist@apu.edu.my to book an appointment with our IT Support Engineer.

Step 2: Ensure to Backup your important documents to OneDrive that is provided to you by APU’s Office365@APU service. (To learn how to backup to OneDrive, CLICK HERE) .

Note

We will not be responsible for any loss or damage of data. Ensuring your data is backed up is the responsibility of the device user.

Step 3: Meetup with the IT Support Engineer as per the scheduled appointment.

Step 4: The IT Support Engineer will perform a hardware refresh (if required) and upgrade the system to be EDM enabled. This process usually takes 1 day.

Step 5: The staff will be required to drop by TechCentre to enter the ‘staff credentials’ & ‘accept the terms of use' of the device

Step 6: Once the user has been authenticated, the device will download all the necessary configuration profiles that are relevant to the device owner (in other words, the staff using the laptop).

Step 7: The staff will be required to digitally Accept the device been loaned/Check-In under the staff name

Step 8: The staff is ready to take the device and enjoy the EDM@APU services.

...

Frequently Asked Questions (FAQs)

Expand
titleWhat is the difference between this system and the old system used?

Before EDM@APU

After EDM@APU

Windows Deployment

Manual Installation by IT Support

Automated via Microsoft Autopilot

Company Domain

Joint Manually by IT Support

Automated with EDM and connected to Azure AD.

Office Sign-In

Device Owner will require to manually Sign-In

Device Owner will automatically be Signed-In

Windows & Office Activation

Device Owner/IT Support will require to manually Activate

Activation is tied to the Device Owner & automatically activated.

User Data

User Data is stored on the HDD. High Risk of Data Lost / HDD Damage

User Data is automatically saved to the Device Owner’s Microsoft OneDrive Account.

Software Installation / Deployment

Device Owner / IT Support will require to manually Install/Update.

Common applications are installed automatically during OOBE (Out-Of-The-Box-Experience)

Custom / specialized software to the device owner’s requirements can be installed from the Company Portal.

User Permission

Device Owners would require to meet up with IT Support to perform administrative tasks.

Device Owners will have a set of permissions, and extra permission can be granted remotely if required.

Technical Support

Device Owners would have to physically meet IT Support to resolve hardware & software issues.

IT Support can provide remote assistants to device owners for software-related matters. Hardware issues would require a physical meetup.

Antivirus / Security

Antivirus and OS security updates would require manual intervention.

Symantec Endpoint Protection was the used Antivirus

Antivirus and OS security updates are automatically updated day-to-day.

Microsoft Defender is the current Antivirus for EDM@APU.

Expand
titleDoes this system work offline?

Yes, you will still be able to log into the laptop and do your offline related tasks. However, a number of services are still connected to the internet.

Expand
titleHow do I download / install application using company portal?

Follow the steps below to install an application from the Company Portal.

Company Portal is only applicable to EDM@APU devices.

Step 1 : - Launch Company Portal

Step 2 :- Search for the Application you would like to install

Step 3 : - Click on Install (Top Right Side)

Step 4 :- The installation process will begin.

Step 5 :- Once Completed, a notification will pop up at the action bar.

...

Expand
titleHow would I be helped in case a problem occurs?

If you are facing an issue with the device or EDM@APU, we will assist in 3 methods:

  1. Self-Help (We would provide videos or guidelines to resolve the issue)

  2. Remote Assistant via APRescue

  3. TechCentre

Please email assist@apu.edu.my to get a support agent to assist you with your issue.

...

Expand
titleWhat will happen to my data if I lose my laptop or it is stolen?

Suppose your laptop is already under EDM@APU. All your user data should be saved under your OneDrive automatically. If a device is stolen/lost, IT Support will wipe and lock the device completely at the hardware level, which will NOT allow any user to use the laptop, including the device owner. Including formatting or changing the HDD.

Only IT Support is able to trust the device again.

...

Release Notes

  • Release Note 1.0 - Updated 27th August 2021 (Coming Soon)

...

Feedback

We strive to ensure our user’s endpoints (Laptops & Desktops) are secure, safe, fast and seamless to use. If you have a suggestion or want to share feedback to help improve our service (EDM@APU), Please fill out the feedback form and share your ideas and suggestions with us. CLICK ME to fill the feedback form.

...

Support

If you have any questions, do visit our Virtual Help Centre and search our Knowledge Base to find the answers you may need; FAQs, self-instructions, troubleshoot guides, tutorials etc.

...