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FAQ - Frequently Asked Questions
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| title | My Why my device unable to detect OnBoard@APU, Student@APU 2.0 and Staff@APU 2.0 SSID but able to detect Wireless@APU ? |
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Answer: Onboard@APU, Student@APU 2.0 and Staff@APU 2.0 are configured to provide a 5GHz connection and therefore can only connect on the 5GHz frequency. In some cases, manufacturers elect not to install dual-band radios in their devices. If you have attempted unsuccessfully to connect to these SSID or cannot find the network, it may be because your device contains only a 2.4GHz radio. In order to assure APU Wi-Fi connection for these devices, the Wireless@APU SSID was created. As an important reminder, if you can use Onboard@APU, Student@APU 2.0 or Staff@APU SSID, you should. You will experience better wireless performance. |
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| title | Is it possible to add 5 GHz capabilities to my 2.4 GHz-only computer? |
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Answer: Yes! If you want to make your computer capable of connecting to the 5 GHz frequency, the easiest way is to purchase a wireless adapter. We recommends that you purchase an 802.11ac USB wireless adapter such as AC1300 MU-MIMO Wi-Fi Nano USB Adapter (typically less than $100 online). |
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| title | I’ve gotten an error in CloudPath app (requires that your organization has a proper server). |
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Answer: This is because you have not to click the Authentication Agent link. Kindly refer to Step 5 of the article on How-To-Connect (based on your particular device type) and access the page with Authentication Agent and click on Install The Network.  |
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| title | I am using iOS (iPhone) and after downloading the WiFi Agent, it is not connecting to the new SSID Student 2.0 |
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Answer: At times, the WiFi profile after being download and installed the SSID needs to be manually connected. Please follow the steps mentioned in the image below or following Step 16 in the guideline.  |
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| title | Can I connect to Onboard@APU / or Student@APU 2.0 / or Staff@APU 2.0 from APU Satellite Campus Residence? |
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Answer: No. The new WiFi service (Onboard@APU / Student@APU 2.0 / Staff@APU 2.0) is currently enabled only at the entire campus ( APU and APIIT campuses). However, APU Satellite Campus Residence is still using the the legacy WiFi system. Therefore, please connect to BYOD@APU (recommended) or Wireless@APU to get connected to the WiFi Internet from APU Satellite Campus Residence . |
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| title | I have more than 4 Devices, what do i do? |
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Answer: Onboard@APU supports a maximum of 4 devices per user at the moment. So if you would want to register another device, you will have to de-register/delete an old device and register the new device. Please see the guideline to learn how to manage your device. |
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| title | How do i connect to other devices like PS (PlayStation) Series, XBox Series, Nintendo? |
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For other devices likeResidents of APU on-campus accommodation can register a game console and/or digital media device (such as smart TVs, PS (PlayStation) Series, XBox Series , Nintendo. The issues will be addressed based on Ad-Hoc requests.Please and Nintendo) for use on the on-campus network. If you have a wireless-capable device that does not support the WPA2 Enterprise protocol used by the Student@APU 2.0 or Wireless@APU networks, then you should submit a support ticket on https://apiit.atlassian.net/servicedesk/customer/portals or email assist@apu.edu.my and our network support engineer will assist you accordingly. The issues will be addressed based on Ad-Hoc requests. Note: Ensure to select the correct Component when creating the issue. |
Support
If you have any questions, do visit the Knowledge Base to find the answers you may need at https://apiit.atlassian.net/servicedesk/customer/portals.
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