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Problem

While you are filling up your EC application, you may face a rare issue that can be caused by your browser. You may not be able to see the available intakes instead, you will see an option called “Please press the button” as below:

Academic Administration > How to fix Intake Codes not appearing in Extenuating Circumstance (EC)? > Screenshot 2021-05-28 at 12.19.01 PM.png

Solution

To solve this issue, you should try to use a different browser and if the issue persists, you are advised to use your browser in “Incognito Mode” so it would prevent stored caches to interfere with the EC system. Please follow the respective suggested web browser solution;

Chrome	Firefox
On your computer, open Chrome. At the top right, click More and then New Incognito Window.	On your computer, open Firefox. Click the menu button and then click New Private Window.

Academic Administration > How to fix Intake Codes not appearing in Extenuating Circumstance (EC)? > Screenshot 2021-05-28 at 12.29.00 PM.png

These guidelines will help you to eliminate the issue, if the issue persists, you can open a ticket with our helpdesk to seek further assistance; Virtual Help Centre.