OVERVIEW
Are you facing the issue of Office 365 email going to spam? Like every other mode of communication, emails are also not free from unwanted intrusion. As the counterpart of unwanted and marketing calls, we have spam or junk emails. Luckily for us, every email client has a spam or junk folder where they put unwanted emails. Junk folder can also be a source of problem when normal emails start going to it. Here, we will discuss the problem of O365 emails going to Spam folder and its solutions. First, let us go through some user queries regarding Office 365 email going to spam issue:
User Query
Query 1:
We use Outlook Office 365 in our University as official email. For last few days, I was not receiving any emails. When I personally contacted my supervisor, he told me that he had sent me 4/5 emails but got no reply. Hearing this, I checked my junk folder and saw all emails going to Junk folder in Office 365. I was wondering what led to this situation. I have obviously not marked his emails as junk before but still Office 365 email goes to junk folder. That day I have marked his emails as ‘Not Spam’ but it is not working. I still have to check my junk folder to get his emails. Please help so that my internal emails going to junk folder Office 365 could be stopped.
Query 2:
From last month, installment payment reminder mail from my bank is going to junk folder of Office 365 email. For this reasons I almost missed my last installment. To avoid the same of Office 365 email going to spam this month, I have included that id into safe senders list. Unfortunately for me, this method did not work and even now my emails going to junk folder - Outlook 2013. Can anyone tell me how to stop internal emails going to junk folder office 365?
Legitimate Emails going to Junk folder
Having legitimate emails going to Junk folder is no less annoying than having spam email in your Inbox. Have a look at the reasons behind this problem briefly and then move to solution part. This issue occurs when Office 365 considers emails from trusted sources as spam. This results in legitimate emails ending up in Junk folder. During this situation, users have to check junk folder to see if it contains any legitimate emails. To get rid internal emails going to junk folder Office 365 issue, users can apply these techniques.
Manual Methods to Stop Emails Going to Spam Folder
There are a number of ways to stop legitimate emails going to Junk. In this segment, readers will learn these methods to stop internal emails going to junk folder in Office 365 account.
Configure Spam Filter Policy: First, users should verify ‘Advanced Spam Filter’ policies to check if an entire domain has been blocked. If yes, then all emails coming from that particular domain will go to Junk. Users can disable advanced spam filtering options that cause such problem. Users can also create ‘Safe Senders List’ in Office 365 to stop Office 365 email going to spam by going to Settings>> Options>> Block or Allow. Note that Exchange Online Protection (EOP) does not keep track of domains. It keeps only senders and recipients.
Using Directory Synchronization: This technique is applicable only to active staff and students. Usually, Office 365 email users are by default protected by Exchange Online Protection (EOP). In case of EOP-only subscribers, they can use director synchronization to fix this problem. Directory synchronization allows users to synchronize their own settings with EOP services. Thus EOP will have access to user’s ‘Safe Senders List’ and function accordingly.
Setting Connection Filter’s IP Allow list: To fix false negative issue of O365 emails to Junk, users can add senders’ IP addresses to IP allow list of connection filter. When users enable ‘Safe List Only’ option, they receive emails sent by the enlisted senders only to their inbox. In this case, adding IP address cannot eliminate the problem completely. As Office 365 email going to spam can’t be relinquish with IP.
How to add an IP address to IP Allow list of Connection FilterBy extracting header of emails sent by preferred senders from Outlook or OWA.
By following the manual in ‘Use the EAC to change the default connection filter policy.
By manually finding IP address with Message Analyzer tab of Remote Connectivity. Analyzer. Users can also use CIP tag of X-Forefront-Antispam-Report header.
Verifying Junk Email Setting to stop internal emails going to Junk folder Office 365: Users can execute the below command to check the configuration setting of junk mail.Here,If TrustedListsOnly value is true, the setting is enabled.If ContactsTrusted value is true, user trusts both Contacts and Safe Senders.TrustedSendersAndDomains value shows contents of the user’s Safe Senders Lists.
Using Safe Senders List: Web Outlook users can use this method to stop emails from ending up in Junk folder. If there is a message with yellow colored safety tip, it means the email is in junk folder. Users can check the header of email whether it still contains SFV:SKN or SFV:NSPM stamp. It happens because Outlook ‘Safe Lists Only’ setting overrides the EOP setting. In case emails are going to junk folder irrespective of marking, turn off the option ‘Safe Lists Only.
Tip
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CONCLUSION
Office 365 emails going to junk folder is surely a serious problem for O365 users. This hampers user productivity and makes O365 email usage irritating. We have discussed several solutions to resolve this problem. Users can implement these techniques to fix O365 emails going to Junk folder. It is expected that users will be benefited from this write-up and now their Office 365 email going to spam would be stopped.
References
Learn to Stop Office 365 Emails Going to Junk Folder Permanently. https://www.office365computing.com/kb/office-365-email-going-to-spam.html