RemoteLab@APU is a service that enable students and staff to connect to Technology Lab computers remotely from anywhere and anytime via popular web browsers. The users establish a secure HTTPS connection via the browser to a proxy server and then gets assigned a connection to a physical lab computer. This leverages on APU’s existing resources in the physical labs on campus.
RemoteLab@APU is powered by Splashtop Streamer.
Service Request
RemoteLab@APU is a limited resource and students who wish to use it would need to get approval by submitting a IT Helpdesk Support Request stating the purpose of use. Support request must include information about the subject/project that are carrying out, including the name of the lecturer/supervisor.
Email assist@apu.edu.my or an email from your lecturer to assist@apu.edu.my
How to accept an invitation, install and verify my computer.
Upon sending a request email, you will receive an invitation email in your Outlook.
Step 1: Select “Accept the invitation from your administrator”. This will lead you to the Splashtop Log In page.
Step 2: Click on “Single Sign-In Login”.
Step 3: Enter your student email.
Check your Outlook for an authentication email from Splashtop.
Step 4: An authentication email will be sent to your Outlook. Select “Authenticate this device”.
Step 4: Once you’ve authenticated your device, select the “Business App” icon to begin installing.
Step 5: Once done installing, select “single sign-on login”.
Step 6: Login with your student email.
The initial login and system preparation can take 1 or 2 minutes before the system runs smoothly.
Once you have completed your work, please ensure to log-off the session so other students are able to use.
How To Connect
Once you’re logged in, you should be able to view all computers that are accessible. Double click on the computer to connect.
Step 1: Select a computer. Make sure to select a computer that is unoccupied.
Step 2: Login
Mac Username and Password
Username: student
Password: student
Windows Username and Password (Use your APKey login credentials)
You’re now logged in and good to go!
To disconnect, select the disconnect icon located at the top left of the taskbar.
How to know which computer is in use or free.
A computer is vacant when there is a green circle around the computer icon.
FAQs
Support
If you have any questions, do visit the Knowledge Base to find the answers you may need at https://apiit.atlassian.net/servicedesk/customer/portals.
Should you have any inquiries, please do not hesitate to contact our Helpdesk Centre at 03-8992 5050 during operating hours or you may log a help-desk request by sending an email to assist@apu.edu.my from your Office365@APU email.