The Respondus Lockdown Browser is required to take your exam. This article will guide you on how to install it.
Installation Guide
Access the installer via this link: https://download.respondus.com/lockdown/download.php?id=553146576
For iPad OS users, you may download Respondus Lockdown Browser from the App Store via this link: https://apps.apple.com/us/app/lockdown-browser/id659101775
Step 1 - The website will automatically detect the operating system you are using and provide the latest installer accordingly.
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Step 2 - Once you have confirmed that the details are correct, click Install Now. It will download an executable.
Step 3 - After launching the executable, follow the installation instructions accordingly.
Result - Respondus Lockdown browser has now been installed. You only need to install this once and use it for all future exams unless you have removed it prior (which you will need to install again for exams).
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Ensure that during your exam, you are connected to the Exam@APU network and have no VPN active. Otherwise, you cannot attempt the exam. |
Video Guide
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FAQ
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| title | What is Respondus Lockdown Browser®? |
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Lockdown Browser® is a custom browser that locks down the testing environment within a learning management system. |
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| title | What if I am not able to install additional software on my computer? |
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Your university has decided to use the Lockdown Browser for all future exams. You will need to have your device checked by CTI to confirm that software cannot be installed. CTI will provide the necessary assistance. |
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| title | How do I mitigate any system updates during the exam ? |
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By verifying and updating the below components beforehand, you can mitigate the risk of any unforeseen updates or technical issues that may arise during the exam. Taking these steps will help ensure a stable and reliable exam environment, allowing you to focus on your assessments without interruptions. Laptop System Updates: Please check for and install any pending system updates for your laptop. Keeping your operating system up to date will help prevent unexpected interruptions or restarts during the exam. Windows Updates: Verify that your Windows operating system is updated to the latest version. Regular Windows updates provide important security patches and improvements that can enhance the performance of your system during the exam. Lockdown Browser Update: Make sure you have the latest version of Respondus Lockdown Browser installed and updated in your laptop. Visit the Respondus website from the following links only which is dedicated for APU then install the most recent version of Lockdown Browser. This will ensure compatibility and access to all the necessary features during the exam: The Respondus Lockdown Browser can be downloaded via this link: https://download.respondus.com/lockdown/download.php?id=553146576 iPad users may download it from the App Store via this link: https://apps.apple.com/us/app/lockdown-browser/id659101775 For a video instruction on how to download and install it via Moodle, please click here: https://apu.ispring.com/app/preview/c362017a-7b35-11ed-b264-deedce34ab71
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| title | What am I allowed to bring into the exam hall? |
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You are allowed to bring ONLY your laptop and charger into the exam hall. All other paraphernalia, if necessary, will be provided by the Exam Unit. If your exam requires the use of a calculator, your lecturer will enable the laptop calculator to be used with Lockdown Browser. Formula booklet (if required for your exam) will be provided by the exam unit as well. |
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| title | For Math and Engineering exams, do we need to answer in the Moodle platform? |
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The exam questions will be provided via the Moodle link which would have been setup by your lecturer, however the exam answers have to be written in the answer booklet, provided by the exam unit. The answer booklet will later be collected from you after you have completed the Show Work option. |
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| title | When can I check my exam timetable? |
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You | title | Where is the exam hall located? |
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The exam hall is located at: Examination Hall
Asia Pacific Institute of Information Technology (APIIT)
Taman Technology Malaysia
57000 Kuala Lumpur
Wilayah Persekutuan Kuala Lumpur
Malaysia Map to APIIT: https://www.apu.edu.my/sites/default/files/apu_location_map_satellite_0.jpg |
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| title | Is there any transportation provided? |
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Yes, you may refer to below link for shuttle bus scheduled to APIIT. https://apspace.apu.edu.my/bus-shuttle-services |
| When can I check my exam timetable? |
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You may check one month before your exam week starts. |
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| title | What if I late enter 15 minutes after exam started? |
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You will not be allowed to enter the exam hall once the 15 minutes of reading time has completedthe examination starts as published in the APSpace. |
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| title | I have finished my exam early; can I leave the exam hall? |
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You can leave the exam hall 30 minutes after the start of the exam, or 15 minutes before the end of the exam. |
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| title | Can I go to the washroom during the exam? |
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You are discouraged from using the washroom during the examination. If you need to go to the washroom. Take note of your table number and register your exit to the washroom at the book located at the front desk. |
Troubleshooting
General
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| title | Blank exam/quiz after launching Lockdown Browser |
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This is due to user setting their custom theme in the Moodle due to the customized Moodle theme settings. To change back their your Moodle theme to Default, perform the following: Login to Moodle: https://lms2.apiit.edu.my/my/ Click on the profile at the top right and click Preferences. Under User account, click Edit profile. Under General, look for Preferred theme, then change it to Default. Scroll down and click Update profile. Launch the exam/quiz on Lockdown Browser again.
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| title | Exam/quiz tabs keeps loading but it never load |
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F-Secure Internet Security is known to cause this issue due to their Deep Guard over-blocking the network. Try adding Lockdown Browser into the exception list and try again. |
Windows
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| title | When attempting exam, I received "Blocked Application Detected" message |
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 Some antivirus applications are flagged by Lockdown Browser as "blocked application". If following applications are installed, please consider uninstalling them: Avast Antivirus AVG Antivirus
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| title | When attempting exam, I received "Yikes! A VM has been detected" message |
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If you encounter this error even if you have not installed Lockdown Browser in an operating system that is running on Virtual Machine, you can try the following: Reboot your system into BIOS/UEFI settings (you may Google your specific laptop brand on how to do so). Once you are in the BIOS/UEFI settings, look for keywords relating to virtualization: Intel VT-x, AMD-V, SVM, Intel Virtualization Technology or similar. Toggle the virtualization settings (on to off, off to on). Save and exit the BIOS/UEFI. Try to access the exam/quiz via Lockdown Browser again.
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