...
Remote Support empowers IT Staff to quickly and securely connect to endpoints, anywhere.
With APRescue, Support Agents support agent can access computers, Laptops or Mobile phones, on and off the University network. IT staff Our support agents can resolve issues directly, rather than talking a user through often elaborate or confusing procedures on the phone or conduct an on-site visit. Additionally, Support Agents can invite other Support Agents support agents can collaborate with other support agents/developers to a remote session when additional insight is needed.
...
Alternatively, an APRescue Quick support Agent may be requested to be installed used by the support agent in scenarios where the issue is not under the IT Helpdesk system. Click the link below to navigate yourself.
...