Error
When trying to open submission in moodle, students and staff may occasionally come across the so-called M14 error.
...
If the error persists, contact the Moodle Support for advice.our Virtual Help Centre and open a ticket with IT Helpdesk
☑ Past the deadline
If the Due Date for the assignment has already passed, contact Moodle Supportcontact our Virtual Help Centre and open a ticket with IT Helpdesk. We will either fix the issue for you, or will liaise with Turnitin’s own technical support team on your behalf.
👨💼 Staff
☑ Prior to the due date
Download the original file submitted by the student.
...
If any of the above apply, ask the student to fix the issue (provided you know who it is) and resubmit or do it yourself assignment inbox settings permitting. If anonymous marking is enabled, you will be better off asking the student to resubmit their paper.
If none of the above apply, ask the student to save their paper as a pdf or Zip then resubmit or do it on their behalf assignment settings permitting.
☑ Past the deadline
- OPTION 1 –keep original submission date & time stamp only works for papers without any of the above-listed reasons of errors above
...
| Info |
|---|
M14 errors on the TurnitinUK website can be identified by either a missing pencil icon or two dashes instead of a similarity percentage. |
- OPTION 2 –if option 1 didn’t fix the issue, the black exclamation mark was not available or any of the above errors apply to the paper
Failing option 1, download a copy of the original paper off Moodle. You’ll find that in most instances, any of the above-listed reasons apply.
Ask the student to fix the issue by removing pictures of the first few pages of their submission, adding more text, adding an extra slide, saving it in the correct format, etc.
Alternatively, fix the issue on behalf of the student if you are pressed for time.
Make a note of the date & time stamp of the original submission for marks admin. Keep a copy or forward the information to the relevant administrator or convenor.
Upload the updated paper on behalf of the student (anonymous marking settings permitting) and test whether it is accessible.
The paper will now show as late. Ensure you inform the relevant people to prevent the submission from being capped.
- OPTION 3-Contact Moodle support by email: assist@apu.edu.myour Virtual Help Centre and open a ticket with IT Helpdesk
Turnitin Accepted File Types:
...
For assignments that accept any file types the following image file types can be displayed and rendered in GradeMark, but will not generate an Originality Report:
JPEG
GIF
PNG
TIFF
BMP
PICT
Non-supported file types
Microsoft® Works (.wps) file types.
Apple Pages file types.
Spreadsheets created outside of Microsoft Excel (i.e. .ods).
GDOC files (.gdoc) which are just links to online Google Document files, but don’t actually contain text or the document’s content. Google Drive must be used to upload Google Docs.
Microsoft Word 2007 macros-enabled (.docm) files
Zip files
All other file types that are not one of the file formats listed above will be accepted by Turnitin when the setting for Allow submission of any file type is set to Yes, but the file may not be displayed in GradeMark. When files cannot be displayed in GradeMark, Lecturers and Tutors are still able to download the original files.
File names
Punctuation in file names can generate errors when submitted to Turnitin. When students name their Turnitin assignment files, they should avoid using any punctuation except underscore ‘_’.
Turnitin and Nova Fonts
Students using Windows 10 and/or Microsoft Office 2016 may experience issues submitting work to Turnitin if using one of the new fonts such as Arial Nova. A workaround to this would be to ask students to change the font to a type commonly used in previous versions of Word (such as Arial) before submission to Turnitin.
...