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titleI keep seeing an error message 'Connected to Gucamole. Waiting for response'.
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Answer:

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titlecccc

Answer: This error has two possibilities. Which is as below:

  1. All desktops are currently in use and the server is waiting to assign an available desktop to you.

  2. The server is having an issue to establish a connection with the client.

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OR

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Please try to use the service in a later time of the day, However it if still persist, the system administrator would need to look into it case by case. Thus please submit a support ticket and we will look into it.

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titleCan i use this service anytime of the day?

Answer: The service will be available 24/7. However there is limited desktops available at the moment and connections will be assigned based on First-In First-Out.

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titleWhat will happen to all my files on the computer?

Answer: As we will be leveraging the LAB Computers, any files saved on the computer will be automatically deleted upon a restart. Thus we recommend to save your files on OneDrive which is provided to you by Office365APU.

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titleCan other students see my fies or connect to my session?

Support

If you have any questions, do visit the Knowledge Base to find the answers you may need at https://apiit.atlassian.net/servicedesk/customer/portals.

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