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The Respondus Lockdown Browser is required to take your exam. This article will guide you on how to install it.

Table of Contents

Installation Guide

Access the installer via this link: https://download.respondus.com/lockdown/download.php?id=553146576

For iPad OS users, you may download Respondus Lockdown Browser from the App Store via this link: https://apps.apple.com/us/app/lockdown-browser/id659101775

Step 1 - The website will automatically detect the operating system you are using and provide the latest installer accordingly.

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Step 2 - Once you have confirmed that the details are correct, click Install Now. It will download an executable.

Step 3 - After launching the executable, follow the installation instructions accordingly.

Result - Respondus Lockdown browser has now been installed. You only need to install this once and use it for all future exams unless you have removed it prior (which you will need to install again for exams).

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Info

Ensure that during your exam, you are connected to the Exam@APU network and have no VPN active. Otherwise, you cannot attempt the exam.

Video Guide

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srchttps://apu.ispring.com/app/preview/c362017a-7b35-11ed-b264-deedce34ab71
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FAQ

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titleWhat is Respondus Lockdown Browser®?

Lockdown Browser® is a custom browser that locks down the testing environment within a learning management system.

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titleCan I go to the washroom during the exam?

You are discouraged from using the washroom during the examination.  If you need to go to the washroom. Take note of your table number and register your exit to the washroom at the book located at the front desk.

Troubleshooting

General

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titleBlank exam/quiz after launching Lockdown Browser

This is due to user setting their custom theme in the Moodle settings. To change back their Moodle theme to Default, perform the following:

  1. Login to Moodle: https://lms2.apiit.edu.my/my/

  2. Click on the profile at the top right and click Preferences.

  3. Under User account, click Edit profile.

  4. Under General, look for Preferred theme, then change it to Default.

  5. Scroll down and click Update profile.

  6. Launch the exam/quiz on Lockdown Browser again.

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Expand
titleWhen installing, I received "InstallShield setup launched but seems to have closed without finishing" message.

This issue will be accompanied with the issue of accessing the user Temporary Folder via the %temp% environment variable. To fix this issue, perform the following:

  1. Open Windows Explorer, then navigate to C:\Users.

  2. Look for a file that have no extension that is named your first part of your username (e.g., if your username is John Smith, there should be a file called "John" there).

  3. Remove the file from the Users folder.

  4. Try to run the installer again.

Mac OS

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titleLockdown Browser keeps updating

When Lockdown Browser for Mac goes into a constant "update loop" when starting the browser, we recommend the following steps:

  1. Directly log into your Mac as a user with "Allow user to administer this computer" in System Preferences-Users & Groups.

  2. Download a fresh copy of Lockdown Browser from your school's unique download link: https://download.respondus.com/lockdown/download.php?id=553146576

  3. Re-install the browser.

If the deadline for an exam is near, you may want to consider locating another computer, Mac or Windows, with LockDown Browser. There is also LockDown Browser for iPad, if allowed by the instructor.

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