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This article is only meant for users who have used old version, un-licensed, or non-supported versions of Adobe Creative Cloud.
Adobe Creative Cloud licensing can be tricky and creates conflicts when old version of Adobe
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exists in your machine.
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It is required to do a proper
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removal of all Adobe products before installing the Adobe Creative Cloud provided by APU.
Step 1: Download the Adobe Creative Cloud Cleaner tool.
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Step 2: Launch the application as 'Run as Administrator'
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Step 3: Enter letter E for English and enter → Enter letter Y to agree tothe terms and conditions and enter. Once you have entered you will see a similar screen as below
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Step 4: Select All (Number 1) and enter to remove all Adobe related products from your computer.
Step 5: Select Clean All (Number 9, as per the screenshot. Might vary for you) and enter
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Step 6: Select Y and enter to confirm the removal.
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Step 7: Once the uninstall process is completed with the message 'Adobe Creative Cloud Cleaner Tool completed Successfully', press Enter
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Step 8: Install Adobe following the steps above.