Error
When trying to open submission in moodle, students and staff may occasionally come across the so-called M14 error.
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Check whether any of the above applies, address the issue in question, and resubmit your paper.
- If none of the above applies to your paper, please convert it into a pdf and resubmit it. The paper will often be processed correctly the second time around.
- If the error persists, contact our Virtual Help Centre and open a ticket with IT Helpdesk
☑ Past the deadline
If the Due Date for the assignment has already passed, contact Contact our Virtual Help Centre and open a ticket with IT Helpdesk. We will either fix the issue for you, or will liaise with Turnitin’s own technical support team on your behalf.
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If any of the above apply, ask the student to fix the issue (provided you know who it is) and resubmit or do it yourself assignment inbox settings permitting. If anonymous marking is enabled, you will be better off asking the student to resubmit their paper.
If none of the above apply, ask the student to save their paper as a pdf or Zip then resubmit or do it on their behalf assignment settings permitting.
☑ Past the deadline
- OPTION 1 –keep original submission date & time stamp only works for papers without any of the above-listed reasons of errors above
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There may be several submissions with a black exclamation mark, not all of them are M14 errors. Other reasons for black exclamation marks are, for instance, word usage patterns that sometimes interfere with normal match detection = Turnitin being unable to recognize all the text in a submission. While this could be an indication of an intentional attempt to avoid similarity checking, it also occurs when converting files to PDF.
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M14 errors on the TurnitinUK website can be identified by either a missing pencil icon or two dashes instead of a similarity percentage.
- OPTION 2 –if option 1 didn’t fix the issue, the black exclamation mark was not available or any of the above errors apply to the paper
Failing option 1, download a copy of the original paper off Moodle. You’ll find that in most instances, any of the above-listed reasons apply.
Ask the student to fix the issue by removing pictures of the first few pages of their submission, adding more text, adding an extra slide, saving it in the correct format, etc.
Alternatively, fix the issue on behalf of the student if you are pressed for time.
Make a note of the date & time stamp of the original submission for marks admin. Keep a copy or forward the information to the relevant administrator or convenor.
Upload the updated paper on behalf of the student (anonymous marking settings permitting) and test whether it is accessible.
The paper will now show as late. Ensure you inform the relevant people to prevent the submission from being capped.
- OPTION 3-Contact our Virtual Help Centre and open a ticket with IT Helpdesk
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