Jira Service Management

{"xsrfToken":"3811bb93f998668028536d89af5cc4bfbdab7c0a_lout","branding":{"id":"14","key":"lib","name":"Library","portalBaseUrl":"/servicedesk/customer/portal/14","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/14/14","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#31405e","headerLinkHoverBGColor":"#31405e","headerBadgeColor":"#31405e"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9b8731d8-301a-453b-ac81-dcb62361198a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NmMwODY3Yy00NDRhLTRjMmQtYTA5ZC0yMjEyY2M0ZTY4MmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjliODczMWQ4LTMwMWEtNDUzYi1hYzgxLWRjYjYyMzYxMTk4YSI6WyJyZWFkIl19LCJleHAiOjE3NDMyNDUyMTUsIm5iZiI6MTc0MzI0NDYxNX0.Y8YIf8Req5Ixc8SWSs8V8PDZ6aRxTshVbubpRPXiAEw&client=86c0867c-444a-4c2d-a09d-2212cc4e682b&mode=fit","logoId":"9b8731d8-301a-453b-ac81-dcb62361198a","isLogoAvailable":true,"helpCenterTitle":"Welcome to APIIT Education Group Virtual Help Centre","sharedPortalName":"Virtual Help Centre","userInitialAnnouncementHeader":"Note ","userInitialAnnouncementMessageWiki":"You can go to the <a href=\"https://apiit.atlassian.net/wiki/spaces/KB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Knowledge Base Home Page</a>. Please select the functional unit you would like to reach or inquire about an issue. Our team will get back to you as quickly as possible. Kindly, \"Log in\" to help centre to send request to other functional unit -\"Teaching & Learning\", \"Immigration\", etc.","translations":{"en-US":{"helpCenterTitle":"Welcome to APIIT Education Group Virtual Help Centre","sharedPortalName":"Virtual Help Centre","announcementHeader":"Note:","announcementMessage":"You can go to the [Knowledge Base Home Page|https://apiit.atlassian.net/wiki/spaces/KB/overview].\nPlease select the functional unit you would like to reach or inquire about an issue. Our team will get back to you as quickly as possible. Kindly, \"Log in\" to help centre to send request to other functional unit -\"Teaching & Learning\", \"Immigration\", etc.","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to APIIT Education Group Virtual Help Centre","sharedPortalName":"Virtual Help Centre","announcementHeader":"Note ","announcementMessage":"You can go to the [Knowledge Base Home Page|https://apiit.atlassian.net/wiki/spaces/KB/overview].\nPlease select the functional unit you would like to reach or inquire about an issue. Our team will get back to you as quickly as possible. Kindly, \"Log in\" to help centre to send request to other functional unit -\"Teaching & Learning\", \"Immigration\", etc.","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#1c71ac","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a96015f5-6387-489f-a9ab-c6dfc3c5c813/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NmMwODY3Yy00NDRhLTRjMmQtYTA5ZC0yMjEyY2M0ZTY4MmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE5NjAxNWY1LTYzODctNDg5Zi1hOWFiLWM2ZGZjM2M1YzgxMyI6WyJyZWFkIl19LCJleHAiOjE3NDMyNDUyMTUsIm5iZiI6MTc0MzI0NDYxNX0._xT6gtRLPDDaYXP-uoDHwWyPmoQtCV1sJptLBfUTktE&client=86c0867c-444a-4c2d-a09d-2212cc4e682b&height=300&mode=fit","bannerMediaApiFileId":"a96015f5-6387-489f-a9ab-c6dfc3c5c813","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"14","key":"lib","projectId":10017,"serviceDeskId":14,"name":"Library","description":"Do you need help or assistance using our library resources? We offer a range of help & support services to all our library patrons.","portalBaseUrl":"/servicedesk/customer/portal/14","reqTypes":[{"id":"10118","name":"Ask Library","descriptionHtml":"","callToAction":"Ask Library","introHtml":"Library staff are able to answer your enquiries about library collections, borrowing, spaces, facilities and more. Send us a question or make a general request.","icon":10320,"iconUrl":"https://apiit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[20],"key":""},{"id":"10124","name":"Book Requisition Status","descriptionHtml":"If there are more than one book you wish to know the status of, please provide the book details in the Description field below along with any other relevant information of your request.","callToAction":"Book Requisition Status","introHtml":"Did you request the library to purchase books and would like to know the status of your request? Ask here.","icon":10542,"iconUrl":"https://apiit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10542","groups":[20],"key":""},{"id":"10116","name":"E-Resources","descriptionHtml":"If you are having any issues in obtaining a specific full text article, please submit your request by <ins>providing us the following information below the Attachment section</ins> and we will try our best to get from other sources.","callToAction":"E-Resources","introHtml":"Ask the librarians how you can benefit from the e-resources provided by the library. This could be about planning your search, types of resources to use or how to evaluate your resources and many more.","icon":10541,"iconUrl":"https://apiit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10541","groups":[20],"key":""},{"id":"10115","name":"Report a Problem","descriptionHtml":"","callToAction":"Report a Problem","introHtml":"If you have issues such as book loss, overdue fines, inaccessible library website, or encountered an unpleasant experience within the library space, etc., please report to us.","icon":10308,"iconUrl":"https://apiit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[20],"key":""},{"id":"10136","name":"Staffordshire University E-Resources Login Issue","descriptionHtml":"","callToAction":"Staffordshire University E-Resources Login Issue","introHtml":"Raise a ticket if you have any issues related to your login details to access SU's e-resources.","icon":10536,"iconUrl":"https://apiit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10536","groups":[20],"key":""},{"id":"10123","name":"Turnitin Support","descriptionHtml":"","callToAction":"Turnitin Support","introHtml":"Raise a ticket here if you encounter any issues related to Turnitin.","icon":10535,"iconUrl":"https://apiit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10535","groups":[20],"key":""},{"id":"10205","name":"Anonymous Feedback","descriptionHtml":"","callToAction":"Anonymous Feedback","introHtml":"Request type for anonymous feedback system","icon":10619,"iconUrl":"https://apiit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10619","groups":[],"key":""},{"id":"10294","name":"Feedback","descriptionHtml":"","callToAction":"Feedback","introHtml":"","icon":10643,"iconUrl":"https://apiit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10643","groups":[],"key":""}],"reqGroups":[{"id":20,"name":"Library Service Desk"}],"orderMapping":{"18":[10115,10116,10118],"19":[10115],"20":[10118,10115,10116,10124,10123,10136]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9a7911ae-f97e-3faa-836b-c0abb8f9bc66","appLinkName":"System Confluence","appLinkUrl":"https://apiit.atlassian.net/wiki","spaceKey":"LIB","spaceName":"Library","spaceUrl":"https://apiit.atlassian.net/wiki/spaces/LIB","isServer":false},"labels":[],"projectKey":"LIB","serviceDeskId":14,"kbLinkDomainURLs":["https://apiit.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":14,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LIB","userLanguageHeader":"Login to Open Ticket","userLanguageMessageWiki":"If you are a student of APU/APIIT, please login with your student email to open a ticket.\nThank You","defaultLanguageHeader":"Login to Open Ticket","defaultLanguageMessage":"If you are a student of APU/APIIT, please login with your student email to open a ticket.\n\nThank You","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NmMwODY3Yy00NDRhLTRjMmQtYTA5ZC0yMjEyY2M0ZTY4MmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDMyNDU4MTUsIm5iZiI6MTc0MzI0NDYxNX0.lUOlj9Mrdc-GZaSeguCOjF9vSG4gyYmpfxMkHCDVXD0","targetCollection":"upload-project-10017","endpointUrl":"https://api.media.atlassian.com","clientId":"86c0867c-444a-4c2d-a09d-2212cc4e682b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":10123,"projectId":10017,"form":{"name":"Turnitin Support","descriptionHtml":"","callToAction":"Turnitin Support","intro":"Raise a ticket here if you encounter any issues related to Turnitin.","instructions":"","icon":10535,"iconUrl":"https://apiit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10535","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10199","fieldConfigId":"10316","label":"Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_10211","fieldConfigId":"10328","label":"Turnitin Class ID","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_10212","fieldConfigId":"10329","label":"Turnitin Submission ID","description":"*{color:red}IMPORTANT:{color} Please ensure to provide the Submission ID if you are submitting a paper deletion / removal request.*","descriptionHtml":"IMPORTANT: Please ensure to provide the Submission ID if you are submitting a paper deletion / removal request.","required":true,"displayed":true,"defaultObject":"0","presetValues":[],"defaultObjectAsJson":"\"0\""},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10213","fieldConfigId":"10330","label":"Please select the type of Turnitin issue","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10843","label":"Access Turnitin","selected":false,"children":[]},{"value":"10844","label":"Delete / Remove paper from Turnitin database","selected":false,"children":[]},{"value":"10845","label":"Turnitin instructor's account","selected":false,"children":[]},{"value":"10860","label":"Others","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your request for Turnitin support?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Briefly describe the problem by providing more details such as error messages or screenshot(s)","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10200","fieldConfigId":"10317","label":"APKey","description":"Enter your APKey username here. Example: TP012345 or staff.username","descriptionHtml":"Enter your APKey username here. Example: TP012345 or staff.username","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_10202","fieldConfigId":"10319","label":"Phone","description":"Please enter your phone number, using {color:green}*00*{color} instead of {color:red}*+*{color} for phone prefix code. We may need to contact you for further investigation or identity verification purposes.","descriptionHtml":"Please enter your phone number, using 00 instead of + for phone prefix code. We may need to contact you for further investigation or identity verification purposes.","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/14/create/10123","requestValidateBaseUrl":"/servicedesk/customer/portal/14/validate/10123","calendarParams":{"firstDay":1,"date":"2025-03-29T18:36:55+0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9a7911ae-f97e-3faa-836b-c0abb8f9bc66","appLinkName":"System Confluence","appLinkUrl":"https://apiit.atlassian.net/wiki","spaceKey":"LIB","spaceName":"Library","spaceUrl":"https://apiit.atlassian.net/wiki/spaces/LIB","isServer":false},"labels":[],"projectKey":"LIB","serviceDeskId":14,"kbLinkDomainURLs":["https://apiit.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NmMwODY3Yy00NDRhLTRjMmQtYTA5ZC0yMjEyY2M0ZTY4MmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDMyNDU4MTUsIm5iZiI6MTc0MzI0NDYxNX0.lUOlj9Mrdc-GZaSeguCOjF9vSG4gyYmpfxMkHCDVXD0","targetCollection":"upload-project-10017","endpointUrl":"https://api.media.atlassian.com","clientId":"86c0867c-444a-4c2d-a09d-2212cc4e682b","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}