AIDA is APU’s AI-powered Digital Assistant that enables students and staff to obtain accurate university information instantly through a simple chat interface.

The system intelligently retrieves answers from APU’s official Knowledge Base, ensuring that all responses are reliable, up-to-date, and aligned with university policies and procedures.

This guideline provides step-by-step instructions on how to access and use AIDA effectively to find information related to academic matters, administrative processes, fees, enrollment, IT support, library services, visa information, and more.

Key Features:

Instant Information Access: Get answers anytime through an easy-to-use chat interface.

Official Knowledge-Based Responses: All answers are sourced directly from APU’s official Knowledge Base.

Cited & Verifiable Information: Each response includes references for transparency and trust.

Wide Coverage of Topics: Supports queries related to policies, procedures, student services, IT, finance, and academic matters.

User-Friendly Experience: Simple, fast, and accessible for both students and staff.

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How to access AIDA?

Step 1- Open APSpace, tap the AIDA icon on the dashboard, and log in with Microsoft using your APKey.

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Alternatively, access AIDA directly via: https://aida.apu.edu.my

Step2-After successful sign-in, you will be redirected to the AIDA chat interface.

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What can AIDA help me with?

AI Chat Assistance:
Ask questions in natural language through the chat interface. AIDA will provide accurate responses together with links to the relevant official source articles for reference and verification.

Examples of questions you can ask:

• How do I pay my tuition fees?

• How do I renew my student visa?

• How do I access the library resources?

• How do I get IT support?

• What is the exam schedule?

• How do I access APSpace?

Timetable Lookup

You may request your weekly class schedule by providing your intake code. AIDA will retrieve and display your timetable details accordingly.

Examples of questions you can ask:

• What is my timetable for intake APD1F2511CS?

• Show my timetable for this week.

• What classes do I have next week?

The response will include the following information:

• Day and Time: e.g., Monday, 08:30 – 10:30

• Module: e.g., Software Engineering

• Room/Venue: e.g., B-05-03

• Lecturer: e.g., Dr. Smith

• Group: e.g., G1

Source citations

Every AI response includes numbered source links such as [1] and [2]. You can select these to open the full official article on the APU Knowledge Base.

Chat History
AIDA allows you to manage your past conversations efficiently through the following features:

• Search: Search through previous chat sessions.

• Rename: Rename any chat session for easier identification and reference.

• Export: Download a chat conversation in JSON format.

• Delete: Remove any chat session manually.

• Auto-Delete: Chat sessions are automatically deleted after 7 days.

Appearance and settings

You can manage appearance and other options from the user menu by selecting Settings in the sidebar.

Settings Options:

• Dark Mode: Switch between light and dark themes.

• Accent Colour: Choose from multiple colour themes.

• Export Chat History: Download all your chat sessions.

• Quick Access Links: Use shortcuts to open APSpace, change your APKey password, or access the APU Knowledge Base.

Feedback

• Rate AI responses using the thumbs up or thumbs down buttons.

• Submit general feedback via Settings → Submit Feedback.

• Report technical issues or bugs via Settings → Report an Issue.

Usage limits

Session and security

• Sessions expire after a period of inactivity, and you will be prompted to sign in again.

• All authentication uses Microsoft single sign-on (Azure AD); AIDA does not have access to your password.

• Chat history is stored securely and is automatically deleted after 7 days.

Why am I unable to sign in to AIDA?

Ensure you are using your APKey (Microsoft) user name and password same as APSpace and Moodle. If the issue persists, clear your browser cache and try signing in again.

What should I do if my AIDA session has expired?

Sessions expire after a period of inactivity. Select Log in with Microsoft to re-authenticate and continue using AIDA.

Why is my timetable not found in AIDA?

Verify that your intake code is correct (e.g., APD1F2511CS) or the timetable for the requested week may not have been published yet.

What does it mean if I have reached the daily message limit?

AIDA has a daily message limit to ensure fair usage. Wait until the next day for your quota to reset.

How can I report an incorrect answer from AIDA?

Use the thumbs down button on the response and submit feedback. The team will review and improve the content accordingly.

Who Can I Contact for Further Assistance?

For further assistance or technical issues, please reach out to our helpdesk APU Virtual Help Centre

Announcement and release on Mar 18, 2026:

Dear Student,

Say Hello to AIDA: Your New AI Campus Companion!

We are thrilled to unveil AIDA (AI Digital Assistant), our custom-built, next-generation intelligent chatbot assistant designed to put the university at your fingertips. Whether you need to settle a complex procedural question in seconds, navigate campus services like a pro, or find instant answers to your most pressing academic queries, AIDA is here to revolutionize the way you experience university life.

AIDA brings together key university information into a single Gen AI-powered assistant, helping you get the guidance you need - when you need it (24/7). 

Built and trained on APU’s official Knowledge Base, AIDA provides responses based on verified institutional information to ensure reliability and consistency.

What can AIDA help you with?

To provide quick access to essential campus information, AIDA (AI Digital Assistant chatbot) currently supports the following service areas:

Smart Campus Features:

In addition to service information, AIDA also supports everyday campus needs:

• Campus Navigation – Locate lecture halls, buildings, offices, and facilities easily

• Campus Bus Services – Check shuttle routes and campus transport information

• Personal Timetable – View class schedules and upcoming lectures instantly

These capabilities are designed to deliver fast, convenient, and intelligent access to university services, enhancing the overall digital campus experience. Many more campus services, academic tools, and student support features - all through AIDA.

Example of questions that can asked:

• How do I reset my APKey password?

• What are the shuttle bus routes?

• How do I renew my student pass?

• What are the library opening hours?

• How do I pay via Flywire?

Availability

AIDA will be launched starting from: Wednesday, 18 March 2026

You can browse AIDA via: 

• APSpace (AIDA icon on the Home Screen). Please, make sure that you download the APSpace latest version from the Google Play Store or Apple Store.

or

• AIDA Web Version: https://aida.apu.edu.my

Simply scan the QR code in the announcement poster or open AIDA directly through APSpace. Please, refer for this link for more details about AIDA.

AIDA is bringing advanced AI capabilities to the APU digital ecosystem while ensuring secure, reliable responses grounded in official university information sources. 

AIDA is built by APU's Digital Solutions Team using latest modern technologies including Ionic and Python, with advanced Gen AI powered by Amazon Bedrock and the Claude models from Anthropic. The platform runs on scalable serverless infrastructure using AWS Lambda, utilizes vector storage on Amazon S3, and integrates with Confluence to connect AI with institutional knowledge.

You are invited to explore AIDA and experience a smarter way to interact with university information.

Best regards.

APU Digital Solutions Team (CTI)