Safe Exam Browser is a custom browser that locks down the exam environment within a learning management system.

in SEB for Windows is running on 32-bit and 64-bit PCs with the following operating systems:

• Windows 10 (Version 1803 or newer)

• Windows 11

• Processor: Dual-core or higher

• RAM: 4GB or higher

• Storage: 120GB SSD or higher

SEB for macOS is running on 64-bit Intel Macs with the following operating systems:

• macOS 11 Big Sur

• macOS 10.15 Catalina

• macOS 10.14 Mojave

• Processor: 1.2GHz dual-core m3 processor or higher

• RAM 8GB or higher

• 120GB SSD or higher

Safe Exam Browser can be downloaded via this link: https://apiit.atlassian.net/servicedesk/customer/kb/view/1122271252

It is not recommended to do so, and Safe Exam Browser states the following:

“We are no longer providing outdated SEB versions for download. We are only supporting the latest SEB version and will remove all older SEB versions after a grace period. Please adjust your procedures accordingly. Only with updated SEB versions you can achieve the best possible security and stability of e-assessments. Therefore you have to keep your exam environment up to date, there is no alternative to regular updates. Download current versions.”

No, Safe Exam Browser does not support installations on Android-based smartphones, Chromebooks, or other mobile OS devices.

You may refer to the following list for antivirus software that are confirmed working on Windows 10 (1809):

You may refer to Safe Exam Browser’s FAQs here for further information: https://safeexambrowser.org/faq/faq_en.html

• AnyDesk

• TeamViewer

• RemotePC

No, it is not necessary. You can just start your exam by clicking on the “Launch Safe Exam Browser” button seen here:

Open

By verifying and updating the below components beforehand, you can mitigate the risk of any unforeseen updates or technical issues that may arise during the exam. Taking these steps will help ensure a stable and reliable exam environment, allowing you to focus on your assessments without interruptions.  

1. Laptop System Updates: Please check for and install any pending system updates for your laptop. Keeping your operating system up to date will help prevent unexpected interruptions or restarts during the exam.

2. Windows Updates: Verify that your Windows operating system is updated to the latest version. Regular Windows updates provide important security patches and improvements that can enhance the performance of your system during the exam.

3. Safe Exam Browser Update: SEB may not actively prompt you about an update, thus minimising interruptions during exams. However, it is important to check their website for potentially important updates. You may refer to their download page here: https://safeexambrowser.org/download_en.html

Generally, Safe Exam Browser will install and run with no issues on a standard laptop with factory settings. In the event your device is modified with certain performance enhancing, remote access or screen recording apps, or you have modified settings on your device, there may be issues. For first time users, please ensure you attend the MOCK exam conducted by your lecturer so that any such issues can be identified and rectified.

APU has subscribed to and installed a dedicated SSID for the exam halls and we do not anticipate any downtime. However, you can do your part by ensuring that your device is not running any additional applications that use Wi-Fi. By default, open applications will be turned off by Safe Exam Browser once it starts running.

You are allowed to bring ONLY your laptop and charger into the exam hall. All other paraphernalia, if necessary, will be provided by the Exam Unit. If your exam requires the use of a calculator, your lecturer will enable the laptop calculator to be used with Safe Exam Browser. Formula booklet (if required for your exam) will be provided by the exam unit as well.

APU has installed over 100 power supply points at each desk in the exam hall. You can plug in to the point right below your desk for supply for your device. Please ensure you have your device charger with you at all times when you have exams.

The exam questions will be provided via the Moodle link which would have been setup by your lecturer, however the exam answers have to be written in the answer booklet, provided by the exam unit. The answer booklet will later be collected from you.

You may check one month before your exam week starts.

You may check in APSpace by clicking below link and search by your intake code: https://apspace.apu.edu.my/exam-schedule

You may present your NRIC (Malaysian) or i-Card (international students); however, it is mandatory to bring the student ID for the upcoming examination. Failure to do so may result in you being denied entry to the examination hall.

You are required to wear formal attire.

You can enter the exam hall 30 minutes before the exam starts.

You must submit an Extenuating Circumstances (EC) application: https://apiit.atlassian.net/servicedesk/customer/portal/6/article/221152223?src=98897554

No. You are not allowed to sit for the exam as your Moodle account is being blocked.

Please email to APU Bursary Team (bursary@staffemail.apu.edu.my) the payment details, two weeks before your exam date.

If you arrive after the published exam start time, you will not be allowed to enter the Exam Hall and will be marked absent.

You can leave the exam hall 30 minutes after the start of the exam, or 15 minutes before the end of the exam.

You are discouraged from using the washroom during the examination.  If you need to go to the washroom. Take note of your table number and register your exit to the washroom at the book located at the front desk.

Ensure that your display settings is set to 1, as Safe Exam Browser only allows 1 active display. You may refer to the following image on which settings to change:

Open

This is likely caused by the following reasons:

• Antivirus software preventing SEB from launching

• Virtual machine process running in the background (does not have to be launched)

• Custom mouse cursors

To resolve these issues, you may do the following:

• Whitelist Safe Exam Browser in your Antivirus. Methods may vary from brand to brand, but generally, you will need to whitelist the executable (SafeExamBrowser.exe). If you are still facing those errors even after whitelisting Safe Exam Browser, you may need to temporarily disable your antivirus software, usually something akin to real-time protection (naming may vary depending on the software you are using)

• End those processes before you start the exam

• If you are unable to end those processes or whitelist SEB, you may need to delete them. It is highly recommended that you backup your programs before that

This is likely happening because Safe Exam Browser is trying to close a program that may have already been closed, usually you will see it as being “Teams.exe” or “Ms-Teams.exe”. Just click OK and continue as usual.

This happens when a student tries to launch the exam via a downloaded config file instead of launching via the exam in Moodle. This has been covered in the KnowledgeBase article, stating that students MUST launch their exam from Moodle.

This is due to the customized Moodle theme settings. To change back your Moodle theme to Default, perform the following:

1. Login to Moodle: https://lms2.apiit.edu.my/my/

2. Click on the profile at the top right and click Preferences.

3. Under User account, click Edit profile.

4. Under General, look for Preferred theme, then change it to Default.

5. Scroll down and click Update profile.

6. Launch the exam/quiz again.

According to SEB's github page, it mentioned that it is likely caused by third party applications (link: https://github.com/SafeExamBrowser/seb-win-refactoring/issues/871).). Gaming hubs may be one of the reasons i.e. OMEN Gaming Hub as a provided example, or it could also be caused by anti-malware programs, or some other third-party programmes. You will need to end their processes, or delete them if they refuse to end properly.

If you receive a warning that you need to enable System Integrity Protection in order to launch SEB, you need to do the following:

• Restart your computer in Recovery mode.

  • Launch Terminal from the Utilities menu.

  • Run the command csrutil enable.

  • Restart your computer.

1. Run SafeExamBrowser.ResetUtility.exe (can be found in this pathway by default C:\Program Files\SafeExamBrowser\Reset) 

2. Select “Reset system configuration to default values” when selecting an option 

3. After running the reset utility, force restart the device as a restart would likely be needed to have the reset take effect (hold down power button for at least 10 seconds for a complete restart) 

4. After the device has restarted, disable all anti-virus software before starting the exam