How to Allow Location Permission
This is guideline if you are facing an error “Location access denied by the user” while using APay. To resolve it, you need to allow your browser access to your location. This is a requirement from PayNet. Please follow the guidelines below based on your phone's operating system:
iOS
Step 1- Open the Settings App
Locate the Settings app on your iOS device (it’s a gray icon with gears).
Tap to open it.
Step 2- Scroll Down and Tap on Privacy
Scroll down the Settings menu until you see Privacy.
Tap on Privacy to open the privacy settings.
Step 3- Tap on Location Services
Inside the Privacy menu, tap on Location Services.
Ensure that the toggle at the top is turned on (green). If it’s off, tap the toggle to enable it.
Step 4- Find Your Browser
Scroll down to find the browser you are using (e.g., Safari, Chrome).
Tap on the browser name to open its location settings.
Step 5- : Select Location Access
Choose one of the following options:
While Using the App: Allows location access only when the app is in use.
Always: Allows location access even when the app is not in use.
Tap your preferred option to save the settings.
Android
Step 1- Open the Settings App
Locate the Settings app on your Android device (it’s a gear-shaped icon).
Tap to open it.
Step 2 - Tap on Location
Scroll down and tap on Location (or Security & Location, depending on your device).
Ensure that the toggle at the top is turned on (blue or green). If it’s off, tap the toggle to enable it.
Step 3 -Tap on App Permissions
Scroll down and tap on App permissions or App access to location (this may vary depending on your device).
Step 4: Find Your Browser
Scroll through the list of apps to find the browser you are using (e.g., Chrome).
Tap on the browser name to open its location settings.
Step 5: Select Location Access
Choose one of the following options:
Allow only while using the app: Allows location access only when the app is in use.
Allow all the time: Allows location access even when the app is not in use.
Tap your preferred option to save the settings.
How to Enable Location Permission for the APay Website in Your Browser
When you visit the APay website, your browser may block location access due to security settings or previous user preferences. If this happens, you won’t be able to use location-based features such as finding nearby services, verifying your location, or completing transactions that require location confirmation.
To resolve this, you need to manually enable location permissions in your browser settings. Below are step-by-step instructions for different browsers to ensure the APay website can access your location properly.
Safari (iPhone)
Click the Website Settings icon
Click the More Options (•••) icon
Scroll down and select Location and change it to Allow or Ask.
Google Chrome
Click the (•••) icon in the address bar and scroll down and click Settings.
Select Site settings > Location.
Enable Toggle (Green Switch) to enable location access.
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