Troubleshooting: Unable to sign in to computer with new password

If you recently changed your password, you will need to sign out (Not just shutdown or restart) from your computer and then sign in again using your new password to update your new password on your computer.

To sign out of Windows 10, select Start , then on the left side of the Start menu, choose the Accounts icon (or picture), and then select Sign out.

To sign in back to Windows 10, select Different User or Other User on the left side of the Sign in menu, enter your username and password followed by Enter. If your email sign in address has been migrated to @apu.edu.my recently, please enter with the following format: username@apu.edu.my (eg:ras@apu.edu.my) . Otherwise, please use the @staffemail.apu.edu.my suffix.