Clearing the Cache and Cookies from a web browser is an important first step for almost any troubleshooting. The 'cache' is a tool used by your web browser to speed up the page loading process. Sometimes, you may encounter a problem when a website or any of our digital platforms (APSpace, Moodle, Knowledge Base, OBE, APSpace Admin, etc.) are updated and there might be a conflict with files saved in the cache. Clearing web browser cache and cookies may fix certain problems, like loading, updated content, or formatting issues.
If the below option is available in your browser, select “Empty Cache and Hard Reload“. Else, refer to more options below.
Following are the steps to clear cache and cookies in your choice of the web browser -
On your computer, open Chrome
At the top right, click More
Click More tools > Clear browsing data.
At the top, choose a time range. To delete everything, select All time.
Next to Cookies and other site data and Cached images and files, check the boxes.
Click Clear data.
On your computer, open Firefox
Click the menu button
Click History > Clear Recent History.
Set Time range to clear: Everything.
Next to Cookies and Cache, check the boxes. Make sure that other items you want to keep are not selected.
On your computer, open Edge
Click the menu
Click Settings > Privacy, search, and services.
Under Clear browsing data, select Choose what to clear.
Set Time range: All Time.
Check the boxes next to Cookies and saved website data and Cached data and files.