What happens if my claim is not upheld?

Should you wish to appeal against a decision reached by the Office of Extenuating Circumstances Claims then you   must do so in writing within 7 working days of receipt of the decision using the normal appeals procedure.

It should be noted that the only grounds for an appeal against the decision of an Extenuating Circumstances Claim are that

• The Office did not take full and proper account of your extenuating circumstances claim;

OR

• New, relevant and independent evidence, which for good reason you had been unable to make   available to the Office of Extenuating Circumstances Claims, had become available.