How to fix Intake Codes not appearing in Extenuating Circumstance (EC)?

Problem

While you are filling up your EC application, you may face a rare issue that can be caused by your browser. You may not be able to see the available intakes instead, you will see an option called “Please press the button” as below:

Solution

To solve this issue, you should try to use a different browser and if the issue persists, you are advised to use your browser in “Incognito Mode” so it would prevent stored caches to interfere with the EC system. Please follow the respective suggested web browser solution;

Chrome

Firefox

Chrome

Firefox

  1. On your computer, open Chrome.

  2. At the top right, click More and then New Incognito Window.

  1. On your computer, open Firefox.

  2. Click the menu button and then click New Private Window.



These guidelines will help you to eliminate the issue, if the issue persists, you can open a ticket with our helpdesk to seek further assistance; Virtual Help Centre.

Copyright © Asia Pacific University. All Rights Reserved.