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Like any PC, once in a while your WorkSpace need to be restarted to refresh it. Please follow below steps Workspace:

There’s 2 ways to restart WorkSpace. One, is like normal PC which id, go to Start > Select power button > Restart

or

  1. Go to the Left top menu

  2. Select Amazon WorkSpaces

  3. Select Restart Workspace

  4. Wait around 15 min and try again

Hope this will solve your issue.

Regards,

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