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We recommend to use Jira Cloud Outlook add-in to change an email enquiry to a ticket - Create ticket from Outlook |
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Therefore, we recommend to use Jira Cloud Oulook add-in to create ticket on behalf of the reporter (email sender) to avoid any conflict between about reporter. Follow this guide to know; how to make an email enquiry to create a ticket in Virtual Help Centre from Outlook using Jira Cloud add-in.
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