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Rasodin Ramuddin Hamzah

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  • Integrated with SSPR@APU (Self-Service Password Reset).

  • Supports multiple authentication methods for flexibility and ease of use.

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Registration Process

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titleTo register for MFA@APU:

  1. Complete your registration on the Self-Service Password Registration portal:

  2. Follow the on-screen instructions to set up your preferred authentication methods.

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Logging in with MFA@APU

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titleStep-by-Step Instructions:

  1. Sign In:

    • Navigate to portal.office.com.

    • Log in using your APKey@APU credentials:

      • Students: username@mail.apu.edu.my

      • Staff: username@apu.edu.my

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  2. Authentication Prompt:

    • If using the Microsoft Authenticator app, you’ll receive a notification. Enter the security number displayed on your browser into the app to verify your sign-in.

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  3. Alternative Methods:

    • If unable to use the app, select "I can’t use my Microsoft Authenticator app right now" .

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      and choose another registered method (e.g., text, email, call, or security questions)

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  4. Access Granted:

    • Upon successful verification, you’ll be directed to the Microsoft 365 products page.

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Security Note: If you receive an unexpected authentication notification, immediately change your password using the Self-Service Password Reset service.

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Resetting or Unblocking MFA@APU Access

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titleOnly authorised IT Administrators can reset or unblock MFA@APU to maintain account security.

Requesting Assistance:

  • Helpdesk Email: Send an email to assist@apu.edu.my from your registered personal email address. Include a detailed description of your issue.

  • TechCentre Visit: Visit our TechCentre at Level 6 for in-person assistance from our support staff.

Post-Reset Recommendations:

  • Review your security information.

  • Remove outdated authentication methods to maintain a secure account.

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Frequently Asked Questions (FAQ)

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  1. How many authentication methods are required?

  • A minimum of one method is required, but multiple methods are recommended for redundancy.

  1. Can I reset or unblock MFA@APU myself?

  • No, only IT Administrators can perform these actions.

  1. How can I update my security details?

  • Log in to My Sign-Ins to update your security information.

  1. What should I do if I receive an unauthorized notification?

  • Change your password immediately using the Self-Service Password Reset portal.

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Maintaining Security

Regularly updating your security details and maintaining multiple authentication methods enhances your account’s security and ensures a seamless experience with MFA@APU.

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