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This message will show up due to variety of reasons. Follow each of the troubleshooting solutions in order.
Solution 1: Run the installer with Administrative rights
The installer requires administrative permission to perform changes to your system. To run the installer with administrative permission, right click on the installer and click Run as Administrator.
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Solution 2: Install without HTML5 Multimedia Redirection support
When installing the VMware Horizon Client, uncheck the option Install Support for HTML5 Multimedia Redirection and Browser Redirection, then click Install.
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Solution 3: Install the latest .NET Framework
VMware Horizon Client requires .NET Framework to work properly. To ensure that your computer isn’t missing the required files, install the latest .NET Framework.
Go to Microsoft .NET Framework download page.
Click on the latest the latest version, highlighted in yellow.
Click on Download on Download .NET Framework under Framework under Runtime.
Your browser will download a small installer file. Run the installer.
Follow the instructions of the installer.
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| Note |
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A frequently updated Windows 10 computer should have the latest .NET Framework installed, therefore you will receive this error when trying to install the framework |
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Solution 4: Disable antivirus active protection temporarily
Some user reported their antivirus software is actively blocking the installation of VMware Horizon Client, especially during the process of changing the system HOSTS file.
Open the taskbar tray and right click on your antivirus software.The tray is located at the bottom right of your desktop.
Depending on your antivirus software, you will see different options. You need to look for “Dashboard”, “Temporarily Disable Active Protection”, “Exit” or similar keywords.
You need to find a way to either temporarily disable Active Protection feature or exit the antivirus software completely (not minimize back to tray).Once the antivirus software is disabled, run the installer.
Regardless of the outcome, please re-enable the antivirus.
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If all of the above solutions failed to solve the issue, please opt for using for using VirtualLab@APU through HTML Access, which does not require the installation of Horizon Client.
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