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When trying to open submission in moodle, students and staff may occasionally come across the so-called M14 error.
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REASONS:
Turnitin’s own technical support team has suggested that this error indicates one of the following has occurred. Turnitin could not fully process the paper due to the following reasons:
A paper can fail to process correctly if it contains complex content such as dense vector images that take too long to process. To work around this issue the student is advised to replace any vector images (Examples of Vector graphics are: AI, EPS, WMF, and PICT (Mac)) in their paper with raster images (jpg/jpeg, psd, png, tiff, bmp and gif).
Some PowerPoint templates may include vector images.
Use of a third-party pdf converter/converter other than the in-built MS Office O365 one.
Also, Turnitin has suggested that if the first page of a paper includes an image without text, the processing process is sometimes aborted which makes the paper unaccessible.
Includes text with visual effects such as 3D glow or shadow.
The file is password protected.
Microsoft® Works (.wps) files
Microsoft Word 2007 macros-enabled .docm files
OpenOffice Text (.odt) files created and downloaded from Google Docs online.
Document (.doc) files created using OpenOffice, as they are not 100% Microsoft Word equivalent
Spreadsheets created outside of Microsoft Excel (ie .ods)
SOLUTIONS:
Students
Prior to the assignment deadline
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