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Error
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When trying to open submission in moodle, students and staff may occasionally come across the so-called M14 error.
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Reasons
Turnitin’s own technical support team has suggested that this error indicates one of the following has occurred. Turnitin could not fully process the paper due to the following reasons:
A paper can fail to process correctly if it contains complex content such as dense vector images that take too long to process. To work around this issue the student is advised to replace any vector images (Examples of Vector graphics are: AI, EPS, WMF, and PICT (Mac)) in their paper with raster images (jpg/jpeg, psd, png, tiff, bmp and gif).
Some PowerPoint templates may include vector images.
Use of a third-party pdf converter/converter other than the in-built MS Office O365 one.
Also, Turnitin has suggested that if the first page of a paper includes an image without text, the processing process is sometimes aborted which makes the paper unaccessibleinaccessible.
Includes text with visual effects such as 3D glow or shadow.
The file is password protected.
Microsoft® Works (.wps) files
Microsoft Word 2007 macros-enabled (.docm) files
OpenOffice Text (.odt) files created and downloaded from Google Docs online.
Document (.doc) files created using OpenOffice, as they are not 100% Microsoft Word equivalent
Spreadsheets created outside of Microsoft Excel (ie .ods)
SOLUTIONS:
Solution
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👨🎓 Students
☑ Prior to the assignment deadline
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If the error persists, contact Moodle Support for advice.
☑ Past the deadline
If the Due Date for the assignment has already passed, contact Moodle Support. We will either fix the issue for you, or will liaise with Turnitin’s own technical support team on your behalf.
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If none of the above apply, ask the student to save their paper as a pdf or Zip then resubmit or do it on their behalf assignment settings permitting.
Past the deadline:
OPTION 1 – keep original submission date & time stamp only works for papers without any of the above-listed errors
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M14 errors on the TurnitinUK website can be identified by either a missing pencil icon or two dashes instead of a similarity percentage. |
OPTION 2 – if option 1 didn’t fix the issue, the black exclamation mark was not available or any of the above errors apply to the paper
Failing option 1, download a copy of the original paper off Moodle. You’ll find that in most instances, any of the above-listed reasons apply.
Ask the student to fix the issue by removing pictures of the first few pages of their submission, adding more text, adding an extra slide, saving it in the correct format, etc.
Alternatively, fix the issue on behalf of the student if you are pressed for time.
Make a note of the date & time stamp of the original submission for marks admin. Keep a copy or forward the information to the relevant administrator or convenor.
Upload the updated paper on behalf of the student (anonymous marking settings permitting) and test whether it is accessible.
The paper will now show as late. Ensure you inform the relevant people to prevent the submission from being capped.
OPTION 3
Contact Moodle support by email: assist@apu.edu.my
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