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| You have opened ticket or submitted response and awaiting response from support staff team. | ||||||||||||||||||
| The support agent has asked you for more information and is holding on you before proceeding further with inquiry. OR The support agent is waiting for a reply from you if there is further assistance is need on the ticket before it is transition to
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| This ticket is being actively worked on by the support staff. | ||||||||||||||||||
| It means there’s a problem that needs further investigation, help or requires expertise of high level tier support. | ||||||||||||||||||
| The fee payment transaction is awaiting for clearance. | ||||||||||||||||||
| The support agent have requested documents/receipt from you. | ||||||||||||||||||
| Your reported incident is actively opened with our staff and awaiting for following action related to reported incident. | ||||||||||||||||||
| We are in process of assigning levels of priority or agent to determine the most effective way to deal with request | ||||||||||||||||||
| The team is analyzing and working out; Roll Out Plan, Backout Plan, Checklist and Downtime. A discussion is being carried out on the requirements. If everything goes well with no issue, the request will proceed to
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| Your request is currently being reviewed by our staff and will be communicate to finalize on the requirement/suggestion as soon as possible. If there are no amendments on the request, your request will be send for approval. | ||||||||||||||||||
| The request is blocked may be due to additional requirements or other dependencies. | ||||||||||||||||||
| The change request have been approved and implmentation is work in progress based on what have been planned in
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| The staff is working on generating report for Data Request. | ||||||||||||||||||
| The ticket has been automatically closed due to inactivity of (2) two days. You can reply and re-open the ticket in this status and it will auto change status to
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| Your issue has been solved by support staff and is waiting for your satisfaction feedback and comment. | ||||||||||||||||||
| It might be unrelated to respective department help desk or it is a duplicate ticket you have already opened. | ||||||||||||||||||
| The request is declined by approver(s). |
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