Jira Service Management

{"xsrfToken":"0e9f50cc15119e712a48e89192c9c3e7aac3a101_lout","branding":{"id":"4","key":"itsm","name":"IT Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/3","theme":{"headerBGColor":"#3fb7ab","headerLinkColor":"#ffffff","headerLinkHoverColor":"#56dbcf","headerLinkHoverBGColor":"#56dbcf","headerBadgeColor":"#56dbcf"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9b8731d8-301a-453b-ac81-dcb62361198a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NmMwODY3Yy00NDRhLTRjMmQtYTA5ZC0yMjEyY2M0ZTY4MmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjliODczMWQ4LTMwMWEtNDUzYi1hYzgxLWRjYjYyMzYxMTk4YSI6WyJyZWFkIl19LCJleHAiOjE3MzQ4NjQzNDAsIm5iZiI6MTczNDg2Mzc0MH0.13yaHiOyVxKybvwEw6PGxlZ8aZ_mlRK6jWbpNcicYN0&client=86c0867c-444a-4c2d-a09d-2212cc4e682b&mode=fit","logoId":"9b8731d8-301a-453b-ac81-dcb62361198a","isLogoAvailable":true,"helpCenterTitle":"Welcome to APIIT Education Group Virtual Help Centre","sharedPortalName":"Virtual Help Centre","userInitialAnnouncementHeader":"Note ","userInitialAnnouncementMessageWiki":"You can go to the <a href=\"https://apiit.atlassian.net/wiki/spaces/KB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Knowledge Base Home Page</a>. Please select the functional unit you would like to reach or inquire about an issue. Our team will get back to you as quickly as possible. Kindly, \"Log in\" to help centre to send request to other functional unit -\"Teaching & Learning\", \"Immigration\", etc.","translations":{"en-US":{"helpCenterTitle":"Welcome to APIIT Education Group Virtual Help Centre","sharedPortalName":"Virtual Help Centre","announcementHeader":"Note:","announcementMessage":"You can go to the [Knowledge Base Home Page|https://apiit.atlassian.net/wiki/spaces/KB/overview].\nPlease select the functional unit you would like to reach or inquire about an issue. Our team will get back to you as quickly as possible. Kindly, \"Log in\" to help centre to send request to other functional unit -\"Teaching & Learning\", \"Immigration\", etc.","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to APIIT Education Group Virtual Help Centre","sharedPortalName":"Virtual Help Centre","announcementHeader":"Note ","announcementMessage":"You can go to the [Knowledge Base Home Page|https://apiit.atlassian.net/wiki/spaces/KB/overview].\nPlease select the functional unit you would like to reach or inquire about an issue. Our team will get back to you as quickly as possible. Kindly, \"Log in\" to help centre to send request to other functional unit -\"Teaching & Learning\", \"Immigration\", etc.","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#1c71ac","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a96015f5-6387-489f-a9ab-c6dfc3c5c813/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NmMwODY3Yy00NDRhLTRjMmQtYTA5ZC0yMjEyY2M0ZTY4MmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE5NjAxNWY1LTYzODctNDg5Zi1hOWFiLWM2ZGZjM2M1YzgxMyI6WyJyZWFkIl19LCJleHAiOjE3MzQ4NjQzNDAsIm5iZiI6MTczNDg2Mzc0MH0.-kGTqsTEdH5FHtVMgBpQ_qkLs1MQuV6oX56Zeq_kLuQ&client=86c0867c-444a-4c2d-a09d-2212cc4e682b&height=300&mode=fit","bannerMediaApiFileId":"a96015f5-6387-489f-a9ab-c6dfc3c5c813","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"itsm","projectId":10003,"serviceDeskId":4,"name":"IT Helpdesk","description":"Are you having problems with our IT services - APSpace, Moodle, APkey login, Wi-Fi (BYOD), iConsult etc.? Open a ticket with us and get it resolved.","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"10308","name":"Data Request","descriptionHtml":"<h4><a name=\"Instructions%3A\" target=\"_blank\"></a>Instructions:</h4>\n<ul>\n <li>Make sure to provide complete and correct information for your request. Please refer to <a href=\"https://apiit.atlassian.net/l/c/jyuHFtLY\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Data Request Format & Requirement Guide</a></li>\n <li>If there are any changes in the information provided (requirements) after submission then, it will be subject to deferment on hand-out date of the report.</li>\n <li>Select Level depending on the type of data request.</li>\n <li>Expected Due Date may subject to change depending on in-progress data request workload. If there are to be any changes, you will be informed.</li>\n</ul>\n<img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/warning.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Warning Kindly, be advised to submit data request early to avoid any changes on expected due date. Our Team is working on multiple data requests and <ins>any last minute request will effect delay in hand-out for other on-going request</ins>. Your cooperation is appreciated.","callToAction":"Data Request","introHtml":"Do you need a report? Open a request ticket with us and provide us with necessary information. For Staff Only","icon":10304,"iconUrl":"https://apiit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[8],"key":""},{"id":"10029","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"Having issues with any of our IT services? Open a request ticket with us and get assistance to resolve your issue.","icon":10320,"iconUrl":"https://apiit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[8],"key":""},{"id":"10030","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"For example, upgrade a server (VPN) or an application (Jira)","icon":10316,"iconUrl":"https://apiit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10316","groups":[8],"key":""},{"id":"10202","name":"Anonymous Feedback","descriptionHtml":"","callToAction":"Anonymous Feedback","introHtml":"Request type for anonymous feedback system","icon":10616,"iconUrl":"https://apiit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10616","groups":[],"key":""},{"id":"10293","name":"Feedback","descriptionHtml":"","callToAction":"Feedback","introHtml":"","icon":10642,"iconUrl":"https://apiit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10642","groups":[],"key":""},{"id":"10033","name":"Purchase a new software/hardware purchase","descriptionHtml":"","callToAction":"Purchase a new software/hardware purchase","introHtml":"Need a new device, software, or is it time for a replacement? Let us know.","icon":10314,"iconUrl":"https://apiit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[],"key":""},{"id":"10031","name":"Report an incident","descriptionHtml":"","callToAction":"Report an incident","introHtml":"Did you find a bug? Is a system unavailable? Report the incident here.","icon":10308,"iconUrl":"https://apiit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[],"key":""},{"id":"10032","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"Request a new account for a system.","icon":10306,"iconUrl":"https://apiit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"General"}],"orderMapping":{"8":[10029,10030,10308]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9a7911ae-f97e-3faa-836b-c0abb8f9bc66","appLinkName":"System Confluence","appLinkUrl":"https://apiit.atlassian.net/wiki","spaceKey":"ITSM","spaceName":"IT Helpdesk","spaceUrl":"https://apiit.atlassian.net/wiki/spaces/ITSM","isServer":false},"labels":[],"projectKey":"ITSM","serviceDeskId":4,"kbLinkDomainURLs":["https://apiit.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITSM","userLanguageHeader":"Login to Open Ticket","userLanguageMessageWiki":"If you are a student of APU/APIIT, please login with your student email to open a ticket.\nThank You","defaultLanguageHeader":"Login to Open Ticket","defaultLanguageMessage":"If you are a student of APU/APIIT, please login with your student email to open a ticket.\n\nThank You","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NmMwODY3Yy00NDRhLTRjMmQtYTA5ZC0yMjEyY2M0ZTY4MmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ4NjQ5NDAsIm5iZiI6MTczNDg2Mzc0MH0.JBTrpS-SRjlFYb6AVmT9Gi5OkCuvu2e78W8IswOFoZM","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"86c0867c-444a-4c2d-a09d-2212cc4e682b","tokenDurationInMins":20}},"reqCreate":{"id":10029,"projectId":10003,"form":{"name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","intro":"Having issues with any of our IT services? Open a request ticket with us and get assistance to resolve your issue.","instructions":"","icon":10320,"iconUrl":"https://apiit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10051","fieldConfigId":"10152","label":"Select a system","description":"You can select \"Not Listed\" if you cannot find the system name in the list.","descriptionHtml":"You can select \"Not Listed\" if you cannot find the system name in the list.","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10272","label":"Academic Mentor Scheme","selected":false,"children":[]},{"value":"10149","label":"Active Directory / Office365","selected":false,"children":[]},{"value":"10277","label":"Alumni Certificate Validation","selected":false,"children":[]},{"value":"10278","label":"Amazon WorkSpaces","selected":false,"children":[]},{"value":"10271","label":"APCard","selected":false,"children":[]},{"value":"12197","label":"APFace","selected":false,"children":[]},{"value":"10264","label":"APIs","selected":false,"children":[]},{"value":"10693","label":"APKey","selected":false,"children":[]},{"value":"10263","label":"APSpace","selected":false,"children":[]},{"value":"10282","label":"APSpace Admin","selected":false,"children":[]},{"value":"10262","label":"APLink","selected":false,"children":[]},{"value":"10279","label":"APres","selected":false,"children":[]},{"value":"10268","label":"APTime (UniTime)","selected":false,"children":[]},{"value":"10269","label":"Attendix","selected":false,"children":[]},{"value":"10566","label":"BYOD","selected":false,"children":[]},{"value":"10280","label":"CAS","selected":false,"children":[]},{"value":"10281","label":"CCTV","selected":false,"children":[]},{"value":"10153","label":"Data Center Services","selected":false,"children":[]},{"value":"10283","label":"Desktop PC / Laptop","selected":false,"children":[]},{"value":"10284","label":"DingDong","selected":false,"children":[]},{"value":"10682","label":"EC Online Submission","selected":false,"children":[]},{"value":"10276","label":"e-Forms","selected":false,"children":[]},{"value":"10154","label":"Email","selected":false,"children":[]},{"value":"10273","label":"Exam Paper Scheduling","selected":false,"children":[]},{"value":"10155","label":"Finance UBS","selected":false,"children":[]},{"value":"10274","label":"FYP Bank","selected":false,"children":[]},{"value":"10265","label":"GIMS","selected":false,"children":[]},{"value":"10286","label":"Graduation Website","selected":false,"children":[]},{"value":"10156","label":"HR SandFil","selected":false,"children":[]},{"value":"10270","label":"iConsult (consultation system)","selected":false,"children":[]},{"value":"10680","label":"iSmart","selected":false,"children":[]},{"value":"10150","label":"Jasper Analytics and Reporting Service","selected":false,"children":[]},{"value":"10158","label":"Jira","selected":false,"children":[]},{"value":"10288","label":"Koha","selected":false,"children":[]},{"value":"10864","label":"Microsoft Azure","selected":false,"children":[]},{"value":"10694","label":"Microsoft Teams","selected":false,"children":[]},{"value":"10266","label":"Monthly Returns","selected":false,"children":[]},{"value":"10267","label":"Moodle","selected":false,"children":[]},{"value":"10681","label":"Multisite","selected":false,"children":[]},{"value":"10159","label":"Network and/or Internet (wired/wireless)","selected":false,"children":[]},{"value":"10692","label":"OBE","selected":false,"children":[]},{"value":"11076","label":"Onboard@APU","selected":false,"children":[]},{"value":"10161","label":"Printers","selected":false,"children":[]},{"value":"10275","label":"Remotelab@APU","selected":false,"children":[]},{"value":"10289","label":"Projector","selected":false,"children":[]},{"value":"10162","label":"Public Website","selected":false,"children":[]},{"value":"10290","label":"QUIX (queue management)","selected":false,"children":[]},{"value":"10164","label":"Software Purchasing","selected":false,"children":[]},{"value":"10291","label":"Survey","selected":false,"children":[]},{"value":"10292","label":"Telephone","selected":false,"children":[]},{"value":"10862","label":"VirtualLab","selected":false,"children":[]},{"value":"10163","label":"VPN","selected":false,"children":[]},{"value":"10863","label":"3rd Party Software","selected":false,"children":[]},{"value":"10452","label":"Not Listed","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_10096","fieldConfigId":"10202","label":"Phone Number","description":"Please enter your phone number, using {color:green}*00*{color} instead of {color:red}*+*{color} for phone prefix code. We may need to contact you for further investigation or identity verification purposes.","descriptionHtml":"Please enter your phone number, using 00 instead of + for phone prefix code. We may need to contact you for further investigation or identity verification purposes.","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10123","fieldConfigId":"10230","label":"APKey","description":"Enter your APKey username here. Example: TP012345 or staff.username","descriptionHtml":"Enter your APKey username here. Example: TP012345 or staff.username","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10354","fieldConfigId":"10510","label":"End-User Functional Unit","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"11197","label":"Academic Administration","selected":false,"children":[]},{"value":"11319","label":"Accommodation","selected":false,"children":[]},{"value":"11226","label":"Asia Pacific Language Centre (APLC)","selected":false,"children":[]},{"value":"11198","label":"Bursary","selected":false,"children":[]},{"value":"11199","label":"Corporate Service","selected":false,"children":[]},{"value":"11200","label":"Corporate Training","selected":false,"children":[]},{"value":"11201","label":"CTI","selected":false,"children":[]},{"value":"11377","label":"Digital Learning Hub","selected":false,"children":[]},{"value":"11202","label":"Exam Unit","selected":false,"children":[]},{"value":"11203","label":"Finance","selected":false,"children":[]},{"value":"11204","label":"Graduate School of Business (GSoB)","selected":false,"children":[]},{"value":"11205","label":"Graduate School of Technology (GSoT)","selected":false,"children":[]},{"value":"11206","label":"Human Resources","selected":false,"children":[]},{"value":"11399","label":"Innovation and Enterprise","selected":false,"children":[]},{"value":"11378","label":"LBEF","selected":false,"children":[]},{"value":"11225","label":"Library","selected":false,"children":[]},{"value":"11207","label":"Operations Management","selected":false,"children":[]},{"value":"11208","label":"School of Accounting and Finances (SAF)","selected":false,"children":[]},{"value":"11209","label":"School of Computing (SoC)","selected":false,"children":[]},{"value":"11224","label":"School of Business (SoB)","selected":false,"children":[]},{"value":"11210","label":"School of Engineering (SoE)","selected":false,"children":[]},{"value":"11211","label":"School of Foundation (SoF)","selected":false,"children":[]},{"value":"11212","label":"School of General Studies (SoGS)","selected":false,"children":[]},{"value":"11943","label":"School of Global Hospitality and Tourism (SGHT)","selected":false,"children":[]},{"value":"11213","label":"School of Management (SoM)","selected":false,"children":[]},{"value":"11214","label":"School of Marketing & Management (SoMM)","selected":false,"children":[]},{"value":"11215","label":"School of Mathematics, Actuarial and Quantitative Studies (SoMAQS)","selected":false,"children":[]},{"value":"11216","label":"School of Media, Arts and Design (SoMAD)","selected":false,"children":[]},{"value":"11393","label":"School of Psychology (SoP)","selected":false,"children":[]},{"value":"11217","label":"School of Technology (SoT)","selected":false,"children":[]},{"value":"11218","label":"Scheduling","selected":false,"children":[]},{"value":"11219","label":"Student","selected":false,"children":[]},{"value":"11394","label":"Student Affairs","selected":false,"children":[]},{"value":"11220","label":"Student Services","selected":false,"children":[]},{"value":"11221","label":"System","selected":false,"children":[]},{"value":"11222","label":"Technology Services","selected":false,"children":[]},{"value":"11223","label":"VC Office","selected":false,"children":[]},{"value":"11947","label":"External ","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10053","fieldConfigId":"10154","label":"Urgency","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10165","label":"Critical","selected":false,"children":[]},{"value":"10166","label":"High","selected":false,"children":[]},{"value":"10167","label":"Medium","selected":false,"children":[]},{"value":"10168","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10054","fieldConfigId":"10155","label":"Impact","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10169","label":"Extensive / Widespread","selected":false,"children":[]},{"value":"10170","label":"Significant / Large","selected":false,"children":[]},{"value":"10171","label":"Moderate / Limited","selected":false,"children":[]},{"value":"10172","label":"Minor / Localized","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10055","fieldConfigId":"10156","label":"Pending reason","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10173","label":"More info required","selected":false,"children":[]},{"value":"10174","label":"Awaiting approval","selected":false,"children":[]},{"value":"10175","label":"Waiting on vendor","selected":false,"children":[]},{"value":"10176","label":"Pending on change request","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10056","fieldConfigId":"10157","label":"Product categorization","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10177","label":"Communication","selected":false,"children":[]},{"value":"10178","label":"Document","selected":false,"children":[]},{"value":"10179","label":"People","selected":false,"children":[]},{"value":"10180","label":"Service","selected":false,"children":[]},{"value":"10181","label":"Software","selected":false,"children":[]},{"value":"10182","label":"Hardware - Component","selected":false,"children":[]},{"value":"10183","label":"Hardware - CPD","selected":false,"children":[]},{"value":"10184","label":"Hardware - Disc","selected":false,"children":[]},{"value":"10185","label":"Hardware - Peripheral","selected":false,"children":[]},{"value":"10186","label":"Hardware - Process Equipment","selected":false,"children":[]},{"value":"10187","label":"Hardware - Power","selected":false,"children":[]},{"value":"10188","label":"Hardware - Tape","selected":false,"children":[]},{"value":"10189","label":"Hardware - Virtual","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10057","fieldConfigId":"10158","label":"Operational categorization","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10190","label":"Connectivity","selected":false,"children":[]},{"value":"10191","label":"Account Request - Active Directory","selected":false,"children":[]},{"value":"10192","label":"Account Request - Firewall","selected":false,"children":[]},{"value":"10193","label":"Account Request - Printer","selected":false,"children":[]},{"value":"10194","label":"Account Request - Operating System","selected":false,"children":[]},{"value":"10195","label":"Account Request - Virus scan","selected":false,"children":[]},{"value":"10196","label":"Account Request - VPN","selected":false,"children":[]},{"value":"10197","label":"Break / Fix - Monitor","selected":false,"children":[]},{"value":"10198","label":"Break / Fix - Keyboard","selected":false,"children":[]},{"value":"10199","label":"Break / Fix - PC","selected":false,"children":[]},{"value":"10200","label":"Break / Fix - Laptop","selected":false,"children":[]},{"value":"10201","label":"Break / Fix - Hard Drive","selected":false,"children":[]},{"value":"10202","label":"Break / Fix - Docking Station","selected":false,"children":[]},{"value":"10203","label":"Configuration - Firewall","selected":false,"children":[]},{"value":"10204","label":"Configuration - Active Directory","selected":false,"children":[]},{"value":"10205","label":"Configuration - Printer","selected":false,"children":[]},{"value":"10206","label":"Configuration - Operating System","selected":false,"children":[]},{"value":"10207","label":"Configuration - Virus scan","selected":false,"children":[]},{"value":"10208","label":"Configuration - VPN","selected":false,"children":[]},{"value":"10209","label":"Configuration - User Account","selected":false,"children":[]},{"value":"10210","label":"Hardware Request - Add","selected":false,"children":[]},{"value":"10211","label":"Hardware Request - Configure","selected":false,"children":[]},{"value":"10212","label":"Hardware Request - Move","selected":false,"children":[]},{"value":"10213","label":"Hardware Request - New","selected":false,"children":[]},{"value":"10214","label":"Hardware Request - Repair","selected":false,"children":[]},{"value":"10215","label":"Instance Request - Copy","selected":false,"children":[]},{"value":"10216","label":"Instance Request - Create","selected":false,"children":[]},{"value":"10217","label":"Instance Request - Move","selected":false,"children":[]},{"value":"10218","label":"Instance Request - Remove","selected":false,"children":[]},{"value":"10219","label":"Instance Request - Repair","selected":false,"children":[]},{"value":"10220","label":"Network Request - Create","selected":false,"children":[]},{"value":"10221","label":"Network Request - Modify","selected":false,"children":[]},{"value":"10222","label":"Network Request - Terminate","selected":false,"children":[]},{"value":"10223","label":"Process Request - Audit","selected":false,"children":[]},{"value":"10224","label":"Process Request - Update","selected":false,"children":[]},{"value":"10225","label":"Server Change - Decommission","selected":false,"children":[]},{"value":"10226","label":"Server Change - Extend","selected":false,"children":[]},{"value":"10227","label":"Server Change - Network","selected":false,"children":[]},{"value":"10228","label":"Server Change - Post Implementation","selected":false,"children":[]},{"value":"10229","label":"Server Change - Provision","selected":false,"children":[]},{"value":"10230","label":"Server Change - Storage","selected":false,"children":[]},{"value":"10231","label":"Server Change - Update Configuration","selected":false,"children":[]},{"value":"10232","label":"VM Request - Extend","selected":false,"children":[]},{"value":"10233","label":"VM Request - Provision","selected":false,"children":[]},{"value":"10234","label":"VM Request - Remove","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10483","fieldConfigId":"10691","label":"Type of Issue","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/10029","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/10029","calendarParams":{"firstDay":1,"date":"2024-12-22T18:35:40+0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9a7911ae-f97e-3faa-836b-c0abb8f9bc66","appLinkName":"System Confluence","appLinkUrl":"https://apiit.atlassian.net/wiki","spaceKey":"ITSM","spaceName":"IT Helpdesk","spaceUrl":"https://apiit.atlassian.net/wiki/spaces/ITSM","isServer":false},"labels":[],"projectKey":"ITSM","serviceDeskId":4,"kbLinkDomainURLs":["https://apiit.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NmMwODY3Yy00NDRhLTRjMmQtYTA5ZC0yMjEyY2M0ZTY4MmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ4NjQ5NDAsIm5iZiI6MTczNDg2Mzc0MH0.JBTrpS-SRjlFYb6AVmT9Gi5OkCuvu2e78W8IswOFoZM","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"86c0867c-444a-4c2d-a09d-2212cc4e682b","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}