{"xsrfToken":"242f950555df7da32c7fcc35cc7a8014c09900bd_lout","branding":{"id":"4","key":"itsm","name":"IT Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/3","theme":{"headerBGColor":"#3fb7ab","headerLinkColor":"#ffffff","headerLinkHoverColor":"#56dbcf","headerLinkHoverBGColor":"#56dbcf","headerBadgeColor":"#56dbcf"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9b8731d8-301a-453b-ac81-dcb62361198a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NmMwODY3Yy00NDRhLTRjMmQtYTA5ZC0yMjEyY2M0ZTY4MmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjliODczMWQ4LTMwMWEtNDUzYi1hYzgxLWRjYjYyMzYxMTk4YSI6WyJyZWFkIl19LCJleHAiOjE3MzE3NTYyOTAsIm5iZiI6MTczMTc1NTY5MH0.lZuPQn03j9AS_G2Ay7Q5X7BvG02vUq8_Hs0yZhLbtgE&client=86c0867c-444a-4c2d-a09d-2212cc4e682b&mode=fit","logoId":"9b8731d8-301a-453b-ac81-dcb62361198a","isLogoAvailable":true,"helpCenterTitle":"Welcome to APIIT Education Group Virtual Help Centre","sharedPortalName":"Virtual Help Centre","userInitialAnnouncementHeader":"Note ","userInitialAnnouncementMessageWiki":"<p>You can go to the <a href=\"https://apiit.atlassian.net/wiki/spaces/KB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Knowledge Base Home Page</a>.<br> Please select the functional unit you would like to reach or inquire about an issue. Our team will get back to you as quickly as possible. Kindly, \"Log in\" to help centre to send request to other functional unit -\"Teaching & Learning\", \"Immigration\", etc.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to APIIT Education Group Virtual Help Centre","sharedPortalName":"Virtual Help Centre","announcementHeader":"Note:","announcementMessage":"You can go to the [Knowledge Base Home Page|https://apiit.atlassian.net/wiki/spaces/KB/overview].\nPlease select the functional unit you would like to reach or inquire about an issue. Our team will get back to you as quickly as possible. Kindly, \"Log in\" to help centre to send request to other functional unit -\"Teaching & Learning\", \"Immigration\", etc.","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to APIIT Education Group Virtual Help Centre","sharedPortalName":"Virtual Help Centre","announcementHeader":"Note ","announcementMessage":"You can go to the [Knowledge Base Home Page|https://apiit.atlassian.net/wiki/spaces/KB/overview].\nPlease select the functional unit you would like to reach or inquire about an issue. Our team will get back to you as quickly as possible. Kindly, \"Log in\" to help centre to send request to other functional unit -\"Teaching & Learning\", \"Immigration\", etc.","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#1c71ac","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a96015f5-6387-489f-a9ab-c6dfc3c5c813/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NmMwODY3Yy00NDRhLTRjMmQtYTA5ZC0yMjEyY2M0ZTY4MmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE5NjAxNWY1LTYzODctNDg5Zi1hOWFiLWM2ZGZjM2M1YzgxMyI6WyJyZWFkIl19LCJleHAiOjE3MzE3NTYyOTAsIm5iZiI6MTczMTc1NTY5MH0.GsCH_PrdV86aw3ZzX7lYN4RrxLl94Rl4QWWTb1PPArA&client=86c0867c-444a-4c2d-a09d-2212cc4e682b&height=300&mode=fit","bannerMediaApiFileId":"a96015f5-6387-489f-a9ab-c6dfc3c5c813","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"4","key":"itsm","projectId":10003,"serviceDeskId":4,"name":"IT Helpdesk","description":"<p>Are you having problems with our IT services - APSpace, Moodle, APkey login, Wi-Fi (BYOD), iConsult etc.? Open a ticket with us and get it resolved.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"10308","name":"Data Request","descriptionHtml":"<h4><a name=\"Instructions%3A\" target=\"_blank\"></a>Instructions:</h4>\n<ul>\n <li>Make sure to provide complete and correct information for your request. Please refer to <a href=\"https://apiit.atlassian.net/l/c/jyuHFtLY\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Data Request Format & Requirement Guide</a></li>\n <li>If there are any changes in the information provided (requirements) after submission then, it will be subject to <font color=\"red\"><b>deferment</b></font> on <em>hand-out date</em> of the report.</li>\n <li>Select <b>Level</b> depending on the type of data request.</li>\n <li><em>Expected Due Date</em> may subject to change depending on in-progress data request workload. If there are to be any changes, you will be informed.</li>\n</ul>\n<p><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/warning.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> <b>Warning</b><br> Kindly, be advised to submit data request early to avoid any changes on <em>expected due date</em>. Our Team is working on multiple data requests and <ins>any last minute request will effect delay in hand-out for other on-going request</ins>. <font color=\"green\">Your cooperation is appreciated.</font></p>","callToAction":"Data Request","introHtml":"<p>Do you need a report? Open a request ticket with us and provide us with necessary information. <b>For Staff Only</b></p>","icon":10304,"iconUrl":"https://apiit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[8],"key":""},{"id":"10029","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Having issues with any of our IT services? Open a request ticket with us and get assistance to resolve your issue.</p>","icon":10320,"iconUrl":"https://apiit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[8],"key":""},{"id":"10030","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira)</p>","icon":10316,"iconUrl":"https://apiit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10316","groups":[8],"key":""},{"id":"10202","name":"Anonymous Feedback","descriptionHtml":"","callToAction":"Anonymous Feedback","introHtml":"<p>Request type for anonymous feedback system</p>","icon":10616,"iconUrl":"https://apiit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10616","groups":[],"key":""},{"id":"10293","name":"Feedback","descriptionHtml":"","callToAction":"Feedback","introHtml":"","icon":10642,"iconUrl":"https://apiit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10642","groups":[],"key":""},{"id":"10033","name":"Purchase a new software/hardware purchase","descriptionHtml":"","callToAction":"Purchase a new software/hardware purchase","introHtml":"<p>Need a new device, software, or is it time for a replacement? Let us know.</p>","icon":10314,"iconUrl":"https://apiit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[],"key":""},{"id":"10031","name":"Report an incident","descriptionHtml":"","callToAction":"Report an incident","introHtml":"<p>Did you find a bug? Is a system unavailable? Report the incident here.</p>","icon":10308,"iconUrl":"https://apiit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[],"key":""},{"id":"10032","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10306,"iconUrl":"https://apiit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"General"}],"orderMapping":{"8":[10029,10030,10308]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9a7911ae-f97e-3faa-836b-c0abb8f9bc66","appLinkName":"System Confluence","appLinkUrl":"https://apiit.atlassian.net/wiki","spaceKey":"ITSM","spaceName":"IT Helpdesk","spaceUrl":"https://apiit.atlassian.net/wiki/spaces/ITSM","isServer":false},"labels":[],"projectKey":"ITSM","serviceDeskId":4,"kbLinkDomainURLs":["https://apiit.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITSM","userLanguageHeader":"Login to Open Ticket","userLanguageMessageWiki":"<p>If you are a student of APU/APIIT, please login with your student email to open a ticket.</p>\n<p>Thank You</p>","defaultLanguageHeader":"Login to Open Ticket","defaultLanguageMessage":"If you are a student of APU/APIIT, please login with your student email to open a ticket.\n\nThank You","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NmMwODY3Yy00NDRhLTRjMmQtYTA5ZC0yMjEyY2M0ZTY4MmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzE3NTY4OTAsIm5iZiI6MTczMTc1NTY5MH0.XbNgpcMe7Wi61q6qpx1wihVDTnZaDX3ycZXLHV15BcQ","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"86c0867c-444a-4c2d-a09d-2212cc4e682b","tokenDurationInMins":20}},"sharedPortal":{"name":"Virtual Help Centre","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://apiit.atlassian.net/wiki","kbLinkDomainURLs":["https://apiit.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}